Amy Calvert
Louisville,KY
Summary
Knowledgeable leave specialist with strong foundation in benefits administration and employee support. Adept at streamlining benefits processes, thorough in researching on a case by case basis, and enhancing employee satisfaction. Demonstrates ability in managing numerous employees and resolving complex issues.
Overview
9
9
years of professional experience
Work History
Benefits Coordinator
BCInsourcing, LLC
04.2025 - 09.2025
- Processed information for the Employee Assisted Housing Program
- Prepared biweekly arrears reports for payroll
- Gathered information for weekly birth reports for employees to update benefits regarding new dependents
- Assisted in correction of systems issues due to maintenance
Leave of Absence Specialist
Lockton
09.2025 - Current
- Managed leave of absence requests, ensuring compliance with company policies and regulations.
- Processed documentation and performed audits for various leave types, maintaining accurate records and timely responses.
- Collaborated with HR teams to support employee inquiries regarding leave entitlements and processes.
- Reviewed and analyzed leave data to identify trends and improve overall process efficiency.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
Benefits Service Representative
BCInsourcing
10.2024 - 04.2025
- Answer employees questions or concerns regarding benefits via phone and email inbox
- Documenting calls and emails with service sessions in CRM
- Coverage verification via online carrier sites
- Complete benefits related letters and forms for employees, such as loss of coverage, gain of coverage, and forms for Medicare
- Creating tickets for our leave team, and working any Jira tickets assigned to me
- Supporting the team with special projects as assigned by leadership
Server/Server Training
Sidebar at Whiskey Row
08.2021 - 09.2024
- Provide exception customer service in a high volume, fast pace environment
- Training incoming staff
- Open the restaurant and prepare the dining room for service, ensuring cleanliness and readiness for guests
Escalated Code Editing Medical Coding Coordinator
Humana
01.2017 - 12.2020
- Research and review code edits for a number of specialties
- Research and review denials, and speak with providers to resolve those denials
- Request documentation and claims from providers to review for correct coding
- Advises providers of errors in their coding and educate them on how to correct those errors
Education
CPC -
University of Louisville Physicians
Basic Certified Billing and Coding Specialist - undefined
Gatlin Education/Bellarmine University
01-2011
Skills
- Detail Oriented
- Proficient in Excel and google sheets
- Desire to become well education on all benefits offered, and dive into any and all special project to facilitate that learning
- Catch on quickly to new tasks, systems, and processes
- Always looking for the most accurate and efficient ways to complete tasks
Timeline
Leave of Absence Specialist
Lockton
09.2025 - Current
Benefits Coordinator
BCInsourcing, LLC
04.2025 - 09.2025
Benefits Service Representative
BCInsourcing
10.2024 - 04.2025
Server/Server Training
Sidebar at Whiskey Row
08.2021 - 09.2024
Escalated Code Editing Medical Coding Coordinator
Humana
01.2017 - 12.2020
Basic Certified Billing and Coding Specialist - undefined
Gatlin Education/Bellarmine University
CPC -
University of Louisville Physicians