Melissa Carlisle
Matthews,NC
Summary
Benefits Coordinator with over 3 years of comprehensive experience in benefits administration and HR support, adept at leveraging Microsoft Office, Workday, and ServiceNow to enhance strategic planning and conflict resolution. Demonstrates a strong ability to collaborate effectively with team members and resolve complex employee cases while maintaining detailed records for continuous improvement. Committed to advancing HR services through effective communication and a keen focus on optimizing employee benefits processes in dynamic environments.
Overview
12
12
years of professional experience
Work History
Benefits Coordinator
01.2022 - Current
- Collaborated with HR team members to escalate and resolve complex cases, maintaining a high standard of service
- Facilitated the onboarding process for new hires, ensuring employees benefits were submitted
- Provided ongoing support to employees regarding benefits options and enrollment processes
- Assisted with open enrollment periods, ensuring timely and accurate processing of employee benefits elections
- Collaborated with benefits providers to resolve employee issues and ensure compliance with company policies and regulations
- Maintained accurate and up-to-date benefits records in Workday
- Utilized strong communication skills to explain HR policies, benefits, and procedures to employees
- Maintained detailed records of hotline interactions, contributing to data analysis and continuous improvement of HR services
- Provided expert support and guidance through the HR Hotline, addressing employee inquiries, and resolving issues efficiently
- Guided employees through qualifying life events and benefits changes, delivering personalized support and maintaining comprehensive documentation
Certified Nursing Assistant
Novant Matthews Medical Center
Matthews, NC
02.2019 - 05.2020
- Monitored vitals, documented care, improved patient recovery and life quality
- Ensured accurate patient details, prevented errors, enhanced safety
- Assisted in procedures, supported physicians, improved patient care
- Responded swiftly to calls, resolved issues, ensured timely assistance
Certified Nursing Assistant
Southminster Retirement Community
Charlotte, NC
01.2019 - 02.2019
- Transferred patients safely, enhancing mobility and comfort
- Boosted patient morale through companionship
- Ensured hygienic environments by maintaining cleanliness
- Reported patient conditions promptly to nursing staff
- Improved patient life quality by assisting with daily activities
Sales Associate
Sally's Beauty Supply
Charlotte, NC
05.2013 - 03.2017
- Expanded customer base with consistent service and effective sales strategies
- Created appealing product displays to enhance sales and customer engagement
- Resolved customer issues using strong communication and conflict resolution skills
- Leveraged customer feedback to identify and capitalize on sales opportunities
- Surpassed individual sales targets and exceeded key performance indicators
Education
Associates - Science
Central Piedmont Community College
Matthews, NC06.2021
Certified Nursing Assistant License -
Central Piedmont Community College
Matthews, NC10.2017
Cosmetology License -
Empire Beauty School
Matthews, NC07.2012
Skills
- Employee Engagement
- Analytical Problem Resolution
- Benefits Program Coordination
- Skilled in Microsoft Office Applications
- Customer service
- Conflict resolution
- Clear and Concise Communication
- Workday
- Strategic Planning
- ServiceNow
- Task Management
- Detail-Oriented Analysis
- Analytical thinking
- Team Collaboration
References
Available upon request.
Timeline
Benefits Coordinator
01.2022 - Current
Certified Nursing Assistant
Novant Matthews Medical Center
02.2019 - 05.2020
Certified Nursing Assistant
Southminster Retirement Community
01.2019 - 02.2019
Sales Associate
Sally's Beauty Supply
05.2013 - 03.2017
Associates - Science
Central Piedmont Community College
Certified Nursing Assistant License -
Central Piedmont Community College
Cosmetology License -
Empire Beauty School
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