AMY CARLINO
Burdett,NY
Summary
Strategic, mission-driven healthcare executive with 15+ years of progressive leadership in Patient Access and Revenue Cycle operations across integrated health systems. Proven success leading 24/7 multi-site operations, standardizing workflows, optimizing financial clearance, and strengthening regulatory readiness. Recognized for driving system-wide performance improvement, denial reduction, point-of-service collections growth, and cross-functional alignment. Experienced in advising senior leadership, deploying regional strategies, and leading geographically dispersed teams to achieve operational excellence and financial sustainability.
Overview
25
25
years of professional experience
1
1
Certification
Work History
System Director, Patient Access
Cayuga Health
Ithaca, NY
04.2024 - Current
- Provide system-level oversight for Patient Access operations supporting hospital-based and ambulatory services, ensuring performance excellence, regulatory compliance, and financial integrity across all points of entry.
- Lead 24/7 Patient Access operations at 4 hospitals including ED, inpatient admissions, outpatient registration, and financial counseling.
- Establish and monitor system-wide KPIs including registration accuracy, financial clearance rates, denial prevention trends, point-of-service collections, and throughput metrics.
- Partner with Revenue Cycle, HIM, Compliance, and Finance leadership to ensure regulatory adherence and audit readiness.
- Standardize registration and eligibility processes across departments to promote systemness and reduce variation.
- Serve as executive liaison for Patient Access initiatives impacting revenue integrity and enterprise performance.
- Analyze operational and financial data to identify performance gaps and deploy corrective action plans.
- Guide managers and supervisors in colleague development, performance management, and succession planning.
Patient Access Director
Oneida Health
Oneida, NY
07.2022 - 04.2024
- Directed all Patient Access operations across hospital departments, including ED, inpatient, outpatient, and time-of-service registration functions.
- Increased point-of-service collections by over 200% through workflow redesign, staff training, and accountability metrics.
- Established system-wide insurance eligibility standards, significantly improving initial and final registration accuracy rates.
- Led performance improvement initiatives that strengthened financial clearance and reduced downstream denials.
- Improved employee retention through structured onboarding, engagement strategies, and leadership visibility.
- Oversaw compliance with federal and New York State regulations impacting registration, financial assistance, and reimbursement.
- Collaborated with executive leadership to align Patient Access strategy with organizational financial goals.
Revenue Cycle Manager
Quadrant Biosciences, Inc.
Syracuse, NY
08.2021 - 07.2022
- Led development of internal revenue cycle infrastructure to support organizational growth.
- Designed and implemented compliant billing policies and procedures.
- Oversaw payer enrollment, credentialing, and AR management strategy.
- Collaborated with external billing vendors to maximize collections and optimize reimbursement performance.
- Established reporting mechanisms to monitor revenue integrity and operational performance.
Revenue Cycle Analyst
Crouse Hospital
Syracuse, NY
08.2020 - 08.2021
- Provided executive-level analytics and decision support for revenue cycle performance.
- Developed comprehensive KPI dashboards for senior leadership.
- Identified revenue leakage trends and implemented corrective action strategies.
- Presented performance findings to executive and operational leadership teams.
System Analyst, Invasive Cardiology
St. Joseph’s Hospital
Syracuse, NY
08.2017 - 08.2020
- Provided analytical oversight for charge capture, productivity, and budget reconciliation.
- Led Epic Cupid optimization and end-user training initiatives.
- Delivered volume and cost analytics supporting financial planning.
Business Systems Specialist / Denial Data Scientist
St. Joseph’s Hospital
Syracuse, NY
04.2001 - 08.2017
- Led cross-functional denial prevention initiatives within Revenue Cycle operations.
- Directed denial prevention taskforces focused on root cause analysis and sustainable resolution strategies.
- Developed executive dashboards to monitor KPIs and financial performance.
- Partnered with Patient Access leadership to strengthen front-end controls and prevent downstream denials.
- Facilitated cross-departmental collaboration to align operational workflows with reimbursement regulations.
Education
Master of Healthcare Administration - MHA
Walden University
Minneapolis, MNBachelor of Science - Health Studies, Health Informatics
Walden University
Minneapolis, MNSkills
- Regional & Multi-Facility Operations
- 24/7 Patient Access Leadership
- Financial Clearance
- Regulatory Readiness (CMS, NYS, Joint Commission)
- KPI Governance & Executive Reporting
- Denial Prevention & Revenue Optimization
- Vendor & Contract Labor Collaboration
- Policy Standardization & System Integration
- Budget & Resource Management
- Colleague Development
- EPIC (Resolute, Cupid, Beacon, Prelude) & Soarian Financials
Certification
Eligible to obtain HFMA CHFP/CRCR or NAHAM CHAM certification within required timeframe.
STRATEGIC ALIGNMENT TO TRINITY HEALTH
- Proven leadership in multi-site patient access environments
- Experience driving standardization and system integration
- Strong regulatory and compliance oversight
- Executive-level KPI governance and performance accountability
- Commitment to mission-driven, patient-centered operations
- Ability to travel and support geographically dispersed teams
Timeline
System Director, Patient Access
Cayuga Health
04.2024 - Current
Patient Access Director
Oneida Health
07.2022 - 04.2024
Revenue Cycle Manager
Quadrant Biosciences, Inc.
08.2021 - 07.2022
Revenue Cycle Analyst
Crouse Hospital
08.2020 - 08.2021
System Analyst, Invasive Cardiology
St. Joseph’s Hospital
08.2017 - 08.2020
Business Systems Specialist / Denial Data Scientist
St. Joseph’s Hospital
04.2001 - 08.2017
Master of Healthcare Administration - MHA
Walden University
Bachelor of Science - Health Studies, Health Informatics
Walden University