AMY CARLISLE
Grand Haven,MI
Summary
Experienced leader accomplished in operational improvement processes, quality control, team building and customer relations. Innovative thinker who can design, plan and implement initiatives to support the overall corporate strategic plan.
Overview
11
11
years of professional experience
Work History
Practice Manager
Corewell Health
Grand Haven, MI
02.2018 - Current
- Manage a team of staff servicing multiple specialties in our region.
- Assumed responsibility for facility operations post integration, developing and implementing multiple process improvements building wide.
- Oversaw multiple specialty services lines during joint venture (March 2018-December 2021) requiring collaboration with stakeholders. Gaining support to develop and implement operational processes, maximizing patient satisfaction, streamlining procedures and improving provider satisfaction.
Practice Manager
Spectrum Health
Grand Haven, MI
08.2015 - 01.2018
- Managed financial and resource performance of Primary Care physician practice to support quality patient care 37+ employees, 9 physicians, and 5 mid-levels.
- Implemented new hire training, empowered current staff to further develop their skills and initiated discussions on task prioritization, which increased overall physician and staff satisfaction.
- Analyzed data trends to identify potential areas of improvement in operational processes.
Project Coordinator
Holland Hospital
Holland, MI
08.2012 - 08.2015
- Managed work streams for both routine and special projects simultaneously.
- Prepared presentations for customers and staff members detailing project scope, progress and results.
- Ensured compliance with relevant regulations and standards while executing projects across multiple departments
Education
Bachelor of Science - Public Administration
Grand Valley State University
2000
Skills
- Business Operations
- Strategic Consulting
- Solutions Development
- Change Management
- Resource Utilization
- Team Building
Timeline
Practice Manager
Corewell Health
02.2018 - Current
Practice Manager
Spectrum Health
08.2015 - 01.2018
Project Coordinator
Holland Hospital
08.2012 - 08.2015
Bachelor of Science - Public Administration
Grand Valley State University