JAMIE HARDING, MBA, LSW
West Harrison,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Practice Manager
BANFIELD PET HOSPITAL
12.2021 - Current
- Provided leadership to a team of 15+ paraprofessionals and assisted in covering other hospitals in market
- Increased engagement from one of the least engaged teams in market to highest engaged team in market
- Decreased New Business Cancellation by 20% in a 10-month period
- Collaborated with hospital DVMs, DVQ and PMs with market on quality and process improvement initiatives
- Developed paraprofessional schedules and approved timecards in Unite
- Managed and drove consistent revenue growth and profitability improvements in the hospital
- Monitored all financial and operational metrics ensuring deviations from the plan were addressed timely and appropriately
- Ensured compliance with all practice policies and procedures with all local, state and federal laws.
Practice Manager
OAK STREET HEALTH
03.2021 - 12.2021
- Supervised, coached, and mentored a multi-disciplinary team of 15+
- Lead the execution of in-clinic operational initiatives and ensured clinic operations ran smoothly on a daily basis
- Problem-solved team member and patient problems in the moment
- Ensured scheduling and billing processes were executed efficiently
- Collaborated with Outreach department, Population Health Director and Senior Medical Director on improved workflows and strategies in meeting quality metrics
- Analyzed data and reports to create strategies to exceed quality metric goals and enhance patient experience
- Conducted monthly safety audits and collaborated with Quality Registered Nurse to identify training opportunities.
PASSPORT Supervisor
COUNCIL ON AGING OF SOUTHWESTERN OHIO
06.2020 - 03.2021
- Supervised Care Managers and Medicaid Specialists within department
- Conducted clinical case review meetings, one-on-one meetings and department trainings
- Worked with internal and external stakeholders to initiate process improvement strategies
- Developed and implemented project plan for Medicaid Specialist team to include review and revision of all team policies and procedures
- Trained Medicaid Specialist team on all new policies and procedures
- Completed focused reviews of client charts including assessments, care plans, services plans, and case note documentation and provided feedback for quality improvement.
New Business Operations Manager
COUNCIL ON AGING OF SOUTHWESTERN OHIO
08.2019 - 06.2020
- Developed and implemented business plans to bring on new programs
- Operationalized new programs from start-up
- Established and updated policies and procedures based on contractual/funder requirements
- Created performance dashboards to monitor individual and team performance
- Collaborated with other departments including Compliance, Accounting, Human Resources, Finance, Business Intelligence and Training while working on new and existing programs
- Implemented rapid quality improvement plan and increased compliance by 40% in a 3-month time frame
- Managed and supervised a team of case managers and provided training on new policies/procedures and clinical best practice
- Created monthly activity reports and billing reports for Vice President, Chief Executive Officer and Funders.
Ohio Home Care Waiver Supervisor
COUNCIL ON AGING OF SOUTHWESTERN OHIO
03.2019 - 08.2019
- Supervised an average of 12 staff including Care Managers, Care Coordination Specialists and Support staff
- Reviewed and approved timesheets and PTO requests in Paycor and Timestar
- Worked collaboratively with funder and other departments within the agency to monitor and ensure compliance
- Created internal policies and processes to meet contractual requirements
- Reviewed and approved assessments and other documentation to ensure individual health and welfare
- Led and executed various projects and assignments independently and within a team.
PASSPORT Supervisor
COUNCIL ON AGING OF SOUTHWESTERN OHIO
09.2018 - 03.2019
- Supervised an average of 20 staff including Care Managers, Care Coordination Specialists and Support Staff
- Collaborated with external agencies on best practices and policy development
- Worked with various departments within the agency including quality, training and other Medicaid Waiver programs
- Analyzed and interpreted reports to identify possible trends and solutions
- Addressed individual and family member complaints in an effective and compassionate manner
- Prepared and attended state hearings on behalf of agency related to individual disenrollment from program or reduction in service hours.
Medical Operations Manager
THE TALBERT HOUSE
09.2017 - 08.2018
- Administratively supervised 30 medical staff including MDs, NPs, and nurses
- Participated in hiring, disciplinary/corrective action plans and termination of medical staff
- Developed and maintained onboarding and credentialing materials for providers as required by MCOs and compliance agencies
- Trained new medical staff on agency EMRs
- Worked with site leadership to improve medical staff utilization and efficiency
- Developed administrative policies, processes, and protocols and communicated these to medical staff and site leadership
- Collaborated with Compliance Department to ensure medical policies, processes, and protocols were aligned with CARF and agency regulation
- Worked with Quality and Compliance Department to develop and maintain provider Peer Review processes for medical staff
- Created master provider schedule for each site and coordinated coverage at over 30 sites based on site and program needs.
Clinical Service Provider
THE TALBERT HOUSE
12.2016 - 08.2017
- Used motivational interviewing skills to conduct assessments to develop an accurate diagnostic summary/service plan
- Prepared clinical reports including individualized service plans utilizing agency electronic clinical documentation software
- Assured documentation was in compliance with contract, regulatory and agency requirements and best clinical practice
- Effectively worked as a team member with internal and external stakeholders
- Participated in weekly staff meetings and trainings to ensure best client care.
Licensing Specialist
THE BUCKEYE RANCH FOSTER CARE
07.2013 - 11.2016
- Planned and organized recruitment events and marketing strategies that resulted in an increase in the number of foster homes in the Cincinnati office by 10%
- Acted as agency representative for Cincinnati Foster Care Collaborative and Greater Cincinnati Training Consortium
- Developed and maintained positive relationships with foster parents, custodial agencies, and community partners
- Trained Pre-service, on-going trainings, and First Aid/CPR/AED
- Completed all homestudies, 2-year recertifications, and amendments in SACWIS
- Attended meetings to keep current on all agency and ODJFS policies and regulations
- Participated in placements on call rotation.
Case Manager
THE BUCKEYE RANCH FOSTER CARE
05.2012 - 07.2013
- Managed an average case load of 21 foster youth
- Visited foster youth weekly or bi-weekly while providing support services to foster families
- Participated in team meetings with members form various disciplines and organizations to ensure achievement of all client’s objectives
- Completed required documentation such as client monthly reports and treatment plans in a timely manner
- Participated in crisis on call rotation.
Case Manager Intern
THE BUCKEYE RANCH FOSTER CARE
08.2011 - 05.2012
- Learned various duties involved in case management and required documentation
- Developed skills to work with team members including clients, foster parents and Department of Job and Family Services
- Assisted case managers both in office and with off-site home visits
- Attended team meetings in various locations with members from multiple disciplines.
Education
Master of Business Administration -
WALDEN UNIVERSITY
Minneapolis, MN12.2016
Bachelor of Science in Psychology, Bachelor of Arts in Social Work -
MOUNT ST. JOSEPH UNIVERSITY
Cincinnati, OH05.2012
Skills
- Business Operations
- Communication
- Data Analysis
- Performance Management
- Policy Development
- Process Improvement
- Program Management
- Strategic Planning and Execution
- Operational Efficiency
- Teamwork and Collaboration
- Regulatory Compliance
- Employee Development
- Performance Improvement
- P&L Management
Timeline
Practice Manager
BANFIELD PET HOSPITAL
12.2021 - Current
Practice Manager
OAK STREET HEALTH
03.2021 - 12.2021
PASSPORT Supervisor
COUNCIL ON AGING OF SOUTHWESTERN OHIO
06.2020 - 03.2021
New Business Operations Manager
COUNCIL ON AGING OF SOUTHWESTERN OHIO
08.2019 - 06.2020
Ohio Home Care Waiver Supervisor
COUNCIL ON AGING OF SOUTHWESTERN OHIO
03.2019 - 08.2019
PASSPORT Supervisor
COUNCIL ON AGING OF SOUTHWESTERN OHIO
09.2018 - 03.2019
Medical Operations Manager
THE TALBERT HOUSE
09.2017 - 08.2018
Clinical Service Provider
THE TALBERT HOUSE
12.2016 - 08.2017
Licensing Specialist
THE BUCKEYE RANCH FOSTER CARE
07.2013 - 11.2016
Case Manager
THE BUCKEYE RANCH FOSTER CARE
05.2012 - 07.2013
Case Manager Intern
THE BUCKEYE RANCH FOSTER CARE
08.2011 - 05.2012
Master of Business Administration -
WALDEN UNIVERSITY
Bachelor of Science in Psychology, Bachelor of Arts in Social Work -
MOUNT ST. JOSEPH UNIVERSITY