Amy Carr
Merritt Island
Summary
Highly-motivated, professional with a strong background in dietary management and patient care support, honed at Compass Group USA. Proven ability to optimize scheduling and enhance customer service, ensuring compliance with health regulations. Recognized for effective communication and leadership skills, consistently resolving issues to improve service quality and patient satisfaction.
Overview
15
15
years of professional experience
Work History
Supivisor
Compass Group USA
Merritt Island
04.2025 - Current
- Trained new employees on kitchen procedures and safety protocols.
- Enforced sanitation standards, ensuring compliance with health regulations and enhancing safety in kitchen operations.
- Resolved patient complaints regarding food quality or service issues, improving customer satisfaction and maintaining service quality.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Oversaw personnel scheduling, optimizing staffing levels to meet service demands and control labor costs.
- Explained goals and expectations required of trainees.
Diet Supervisor
Sodexo Food Service
Rockledge
02.2021 - 04.2025
- Patient care and compassion
- Ability to multitask in a high call volume situation
- Knowledge of specific diet needs for individual patients, based on a health diagnosis
- Promptness and accuracy of food delivery to each patient
- Team -oriented
- Supervised daily operations of food service and dining staff.
- Ensured compliance with health regulations and quality standards.
- Developed work schedules to optimize staffing efficiency.
Home Health Caregiver
Private Care
Largo
10.2020 - 10.2021
- Prepared food and helped patient eat to support healthy nutrition.
- Monitored health and well-being of client and reported significant health changes.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Checked mail, shopped for groceries.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Liaised between doctor and patient's family about care plans, progress and changing health conditions.
- Led physical therapy activities such as walking to help patient regain build muscle and heal injuries.
Billing Assistant
Keene Vision
KEENE
12.2020 - 02.2021
- Generated and sent invoices, reminders and notices to customers and third parties.
- Reached out to customers and paying entities to seek current and late payments.
- Tracked department financial data using Office Mate.
- Handled over 100 weekly payments and refunds.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Investigated and resolved issues to maintain billing accuracy.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Catering Staff Member
Jacqueline's Catering
North Falmouth
04.2011 - 08.2019
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables for all events.
- Satisfied customers by topping off drinks and anticipating and other needs.
- Promoted appetizers and specialty drinks.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Provided exceptional service to high volume of customers.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables for all events.
- Completed cleaning duties by clearing tables, breaking down buffets, dessert and coffee stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Some College (No Degree) - Radiologic Technology
Northeastern University
Boston, MA09-1995
Some College (No Degree) -
Arizona State University
Tempe, AZ08-1994
High School Diploma -
Fryeburg Academy
Fryeburg, ME06-1994
Skills
- Collections background
- Invoice preparation
- Research skills
- Tracking spreadsheets
- Dietary management
- Patient care support
- Scheduling optimization
- Time management
- Customer service
- Problem solving
- Effective communication
- Leadership
- Friendly, positive attitude
- Dependable and responsible
Timeline
Supivisor
Compass Group USA
04.2025 - Current
Diet Supervisor
Sodexo Food Service
02.2021 - 04.2025
Billing Assistant
Keene Vision
12.2020 - 02.2021
Home Health Caregiver
Private Care
10.2020 - 10.2021
Catering Staff Member
Jacqueline's Catering
04.2011 - 08.2019
Some College (No Degree) - Radiologic Technology
Northeastern University
Some College (No Degree) -
Arizona State University
High School Diploma -
Fryeburg Academy