Amy Caughron
Front Desk Agent
Cedar Rapids,IA
Summary
Dynamic and dedicated professional with experience at Residence Inn Marriott, excelling in customer service and problem-solving. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in managing reservations and conducting nightly audits, ensuring operational efficiency and guest satisfaction. Committed to delivering high-quality service and fostering a welcoming environment.
Overview
25
25
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
03.2022 - Current
- Greeted and checked in guests, ensuring seamless arrival experience.
- Managed reservations using property management system to optimize room allocations.
- Addressed guest inquiries and resolved issues with efficiency and professionalism.
- Collaborated with housekeeping to maintain high standards of room readiness.
Home Health Aide
Comfort Care Medicare
07.2001 - 05.2022
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted clients with mobility and transportation, enhancing independence and quality of life.
- Monitored vital signs and health status, reporting changes to healthcare professionals for timely interventions.
- Administered medications as prescribed, ensuring adherence to treatment plans for optimal health outcomes.
Education
High School Diploma - General Studies
05.1999
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Reservations
Training and mentoring
Inventory oversight
Problem-solving
Guest amenities
Teamwork and collaboration
Staff training
Nightly audits
Timeline
Front Desk Agent - Residence Inn Marriott
03.2022 - Current
Home Health Aide - Comfort Care Medicare
07.2001 - 05.2022
Cedar Falls High School - High School Diploma, General Studies