Amy Centes
Princeton,TX
Summary
Diligent employee with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with sales and customer service. Able to adapt easily to new processes and procedures all while maintaining a clean organized environment and meeting quotas.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Specialist
Milan Laser Hair Removal
06.2021 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Informed customers of current store promotions to encourage additional sales purchases.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Promoted and up-sold products and services to meet needs of customers.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Cashier
Scheels All Sports Inc.
09.2018 - 08.2023
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues regarding customer complaints and escalated worsening concerns to Scheels for remediation.
- Received payments for products or services and issued receipts.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved issues with cash registers, card scanners and printers.
- Assisted Scheels with completing end-of-day counts and securing funds to prevent loss or theft.
Education
High School Diploma -
Washington High School
Sioux Falls, SD05.2020
Skills
- Friendly, positive attitude
- Time management
- Large group presentations
- Multitasking
- Customer service
- Ability to speak fluent English and Spanish
- Speech and communication
- Upselling Techniques
- Advertising Strategy
- Processing Payments of credit or Loan Applications
- Product and Service Knowledge of beauty and retail
- Quote Information
Accomplishments
- Worked with my manager to improve skills such as driving sales, increasing sales tactics, and knowledge for a management position.
- Helped my team reach sales goals for each month by developing plans to follow in order to reach sales quotas.
- Trained students on proper speech and communication skills to build there knowledge for a successful future.
- Trained new employees sales tactics and certain verbiage to help them become successful with their future quotas and expectations that would be given to them.
- Monitored the business when the manager was gone to ensure a proper running facility.
Affiliations
Oral interpretation (2016-2018)
Certification
National Speech and Debate association certificate of membership (October 15, 2016)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Specialist
Milan Laser Hair Removal
06.2021 - 12.2024
Cashier
Scheels All Sports Inc.
09.2018 - 08.2023
National Speech and Debate association certificate of membership (October 15, 2016)
High School Diploma -
Washington High School
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