Keziah Smith
Livonia,MI
Summary
Confident, dependable, and outgoing, with superb communication and leadership skills as well as the capacity to follow instructions. I can adjust to fast-paced work environments and am not resistant to change. I adore brightening someone's day and interacting with them positively. With my experience, I can work successfully with a variety of people and adapt to any environment.
Overview
5
5
years of professional experience
Work History
Client Specialist
Stillman Law Office
Farmington Hills, United States
07.2023 - Current
- Interacted with team members across departments to research and resolved bankruptcies, fraudulent activities, and deceased credit debt.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Analyzed client feedback data and determine appropriate action. Focused on customer satisfaction when handling frustrated clients.
- Streamlined processes for improved efficiency, to research, log, and update DEBT NEXT systems for better client management.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
Front Desk Receptionist
Massage Luxe Spa
Birmingham
07.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Server
Red Lobster
Novi, United States
06.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Restaurant Hostess
Red Lobster
Novi
09.2019 - 06.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Business Information Technology
Wayne State University
09.2026
High School Diploma -
North Farmington High School
06.2022
Skills
- Positive Attitude
- Friendly and Outgoing
- Teamwork and Collaboration
- Relationship Building
- Organized
- Self-Directed
- Attention to Detail
- Event Planning
- Public Speaking
- Social Media Management
Timeline
Client Specialist
Stillman Law Office
07.2023 - Current
Front Desk Receptionist
Massage Luxe Spa
07.2022 - 05.2023
Server
Red Lobster
06.2021 - 06.2022
Restaurant Hostess
Red Lobster
09.2019 - 06.2021
Business Information Technology
Wayne State University
High School Diploma -
North Farmington High School