Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keziah Smith

Livonia,MI

Summary

Confident, dependable, and outgoing, with superb communication and leadership skills as well as the capacity to follow instructions. I can adjust to fast-paced work environments and am not resistant to change. I adore brightening someone's day and interacting with them positively. With my experience, I can work successfully with a variety of people and adapt to any environment.

Overview

5
5
years of professional experience

Work History

Client Specialist

Stillman Law Office
07.2023 - Current
  • Interacted with team members across departments to research and resolved bankruptcies, fraudulent activities, and deceased credit debt.
  • Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
  • Analyzed client feedback data and determine appropriate action. Focused on customer satisfaction when handling frustrated clients.
  • Streamlined processes for improved efficiency, to research, log, and update DEBT NEXT systems for better client management.
  • Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.

Front Desk Receptionist

Massage Luxe Spa
07.2022 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Server

Red Lobster
06.2021 - 06.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.

Restaurant Hostess

Red Lobster
09.2019 - 06.2021
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Business Information Technology

Wayne State University
09.2026

High School Diploma -

North Farmington High School
06.2022

Skills

  • Positive Attitude
  • Friendly and Outgoing
  • Teamwork and Collaboration
  • Relationship Building
  • Organized
  • Self-Directed
  • Attention to Detail
  • Event Planning
  • Public Speaking
  • Social Media Management

Timeline

Client Specialist

Stillman Law Office
07.2023 - Current

Front Desk Receptionist

Massage Luxe Spa
07.2022 - 05.2023

Server

Red Lobster
06.2021 - 06.2022

Restaurant Hostess

Red Lobster
09.2019 - 06.2021

Business Information Technology

Wayne State University

High School Diploma -

North Farmington High School
Keziah Smith