Professional Summary
Overview
Work History
Education
Skills
Timeline

Amy Chavez

Pinnacle Bank
Gallup,NM
14
years of professional experience

Bilingual professional with exceptional customer service skills. Proven track record in cash handling and relationship building, dedicated to enhancing customer satisfaction and operational efficiency.

Work History

Teller

2 Years 5 Months
Pinnacle Bank | 03.2024 - 08.2026
  • Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
  • Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
  • Managed cash drawer, balancing daily transactions while minimizing discrepancies.
  • Educated clients on bank products and services, promoting features that met their financial needs.
  • Collaborated with team members to streamline workflows, improving overall branch efficiency.

Assistant General Manager

6 Years 1 Month
Aarons Sale and Lease | 01.2018 - 02.2024
  • Streamlined inventory management processes to enhance operational efficiency and reduce overhead costs.
  • Trained and mentored team members to improve service delivery and customer satisfaction.
  • Developed strategic plans to increase market penetration and drive revenue growth.
  • Implemented performance metrics to monitor staff productivity and ensure high service standards.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Assistant Manager

4 Years 4 Months
New Mexico Title Loans | 01.2013 - 05.2017
  • Managed daily operations, ensuring compliance with regulatory standards and company policies.
  • Implemented process improvements that enhanced customer service efficiency and satisfaction.
  • Analyzed loan applications to assess risk and make informed approval decisions.
  • Oversaw cash handling procedures, maintaining accuracy in transactions and reporting.
  • Collaborated with management on strategic initiatives to drive business growth and profitability.

Education

High School Diploma

Thoreau High School | Thoreau, NM | 05-2000

Skills

Exceptional customer service
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Cash handling and management
Customer relationship building
Bilingual in English and Navajo

Timeline

Teller

Pinnacle Bank
03.2024 - 08.2026Read More

Assistant General Manager

Aarons Sale and Lease
01.2018 - 02.2024Read More

Assistant Manager

New Mexico Title Loans
01.2013 - 05.2017Read More

Thoreau High School

High School Diploma
Read More
Amy Chavez