Bilingual professional with exceptional customer service skills. Proven track record in cash handling and relationship building, dedicated to enhancing customer satisfaction and operational efficiency.
Work History
Teller
2 Years 5 Months
Pinnacle Bank | 03.2024 - 08.2026
Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
Managed cash drawer, balancing daily transactions while minimizing discrepancies.
Educated clients on bank products and services, promoting features that met their financial needs.
Collaborated with team members to streamline workflows, improving overall branch efficiency.
Assistant General Manager
6 Years 1 Month
Aarons Sale and Lease | 01.2018 - 02.2024
Streamlined inventory management processes to enhance operational efficiency and reduce overhead costs.
Trained and mentored team members to improve service delivery and customer satisfaction.
Developed strategic plans to increase market penetration and drive revenue growth.
Implemented performance metrics to monitor staff productivity and ensure high service standards.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Assistant Manager
4 Years 4 Months
New Mexico Title Loans | 01.2013 - 05.2017
Managed daily operations, ensuring compliance with regulatory standards and company policies.
Implemented process improvements that enhanced customer service efficiency and satisfaction.
Analyzed loan applications to assess risk and make informed approval decisions.
Oversaw cash handling procedures, maintaining accuracy in transactions and reporting.
Collaborated with management on strategic initiatives to drive business growth and profitability.