Amy Clark
West Valley City,UT
Summary
Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Salt Lake City, UT
01.2021 - 12.2023
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Customer Service Representative
Select Portfolio Servicing
Salt Lake City, UT
04.2019 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Inventory Specialist
RGIS Inventory
Salt Lake City, UT
01.2016 - 05.2018
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Organized regular cycle counts to identify any potential issues early on.
- Utilized barcode scanners to quickly update inventories in the system.
Inventory Specialist
RGIS Inventory
Salt Lake City, UT
01.2016 - 03.2018
Customer Service Representative
UPS Customer Center
Salt Lake City, UT
10.2017 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
HORIZONTE
Salt Lake City, UT02-2015
Skills
- Security Screening
- Daily Status Reports
- Security Team Leadership
- Staffing and Scheduling
- Team Leadership
- Employee Performance Evaluation
- Access Control
Timeline
Security Supervisor
Allied Universal Security Services
01.2021 - 12.2023
Customer Service Representative
Select Portfolio Servicing
04.2019 - 07.2019
Customer Service Representative
UPS Customer Center
10.2017 - 01.2018
Inventory Specialist
RGIS Inventory
01.2016 - 05.2018
Inventory Specialist
RGIS Inventory
01.2016 - 03.2018
High School Diploma -
HORIZONTE