Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Clark

Avon,IN

Summary

Dynamic professional with extensive experience in strategic planning and program management at the State of Indiana Bureau of Motor Vehicles. Proven track record in enhancing operational efficiency and service delivery through effective change management and stakeholder engagement. Adept at fostering collaboration and driving initiatives that improve organizational outcomes.

Overview

28
28
years of professional experience

Work History

Deputy Director of Titles

State Of Indiana Bureau Of Motor Vehicles
Indianapolis, IN
04.2008 - Current

Reviewed and updated policies to ensure alignment with legal standards and organizational practices.

Supported branches in identifying and correcting processing errors to enhance operational efficiency.

Engaged with lienholders, dealers, and customers to streamline electronic title processes and enhance service delivery.

Customer Service Manager

Walmart
Brownsburg, IN
10.2002 - 07.2012

Managed scheduling of cashier breaks and lunches to ensure optimal staffing levels.

Analyzed and documented return transactions to maintain accurate records and improve service delivery.

Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.

Managed cash collections to support financial stability and operational efficiency.

Overrides at registers for alcohol, returns and pricing errors

Home Childcare Provider

Self-employed
Brownsburg, IN
06.1998 - 01.2006

Advocated for children's safety and well-being by fostering a secure and nurturing environment.

Led initiatives to enhance literacy and numeracy education. Oversaw curriculum development for teaching alphabet and numbers.

Assisted children in developing independence through effective potty training techniques. Supported parents in implementing consistent routines for successful outcomes. Guided children in understanding personal hygiene practices.

Prepared nutritious lunches and snacks for individuals and groups. Meal planning to accommodate dietary preferences and restrictions. Maintained cleanliness and organization of food preparation areas.

Organized and led interactive gaming activities for children to promote teamwork and cooperation.

Education

High School Diploma -

Brownsburg High School
Brownsburg, IN

Skills

  • Strategic planning
  • Change management
  • Program management
  • Program implementation

Timeline

Deputy Director of Titles

State Of Indiana Bureau Of Motor Vehicles
04.2008 - Current

Customer Service Manager

Walmart
10.2002 - 07.2012

Home Childcare Provider

Self-employed
06.1998 - 01.2006

High School Diploma -

Brownsburg High School