Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Cohen

Columbus

Summary

Dynamic Patient Access Representative with Mount Carmel Health System, recognized as a SuperUser for EPIC training. Expert in patient support and billing resolution, leveraging technical proficiency and a goal-oriented mindset to enhance operational efficiency. Committed to delivering exceptional customer relations and facilitating financial assistance opportunities.

Overview

34
34
years of professional experience

Work History

MCHS_Rep, Patient Access II

Mount Carmel Health System Inc.
07.2007 - Current


  • Became a SuperUser , educated and assisted employees with EPIC.
  • Ensure accurate collection of patient admission and insurance information
  • Facilitate resolution of billing questions
  • Request payments and provide financial assistance opportunities
  • Traveled to other states to train employees during EPIC transitions
  • Knowledge, ability, and experience working in multiple patient access areas
  • Between patient registrations, correct work queue errors

Surginet Revenue Coordinator

Mount Carmel Health System Inc.
12.2014 - 05.2017
  • Audited incoming and outgoing charges for surgical services
  • Developed and maintained auditing database, using Excel, Access and Visual Basic
  • Designed and restructured position, adding computer based reference materials and instructions
  • Trained and educated new employees and surgical staff
  • Worked with Chargemaster Team to optimize revenue and accurately report CMS regulated coding

Financial Services Representative

Nationwide Retirement Solutions
06.2005 - 01.2006
  • Obtained NASD (FINRA) Series 6 License
  • Traded investments for public employee retirement contracts
  • Helped customers obtains emergency loans from their plans
  • Part-time while home with small children

Accounting Specialist

Nationwide Financial Services
06.1999 - 08.2002
  • Received promotion within department from Senior Accountant
  • Created electronic daily reconciliations
  • Imported mainframe data to Access and created forms and reports with SQL
  • Worked with team to create year-end statements following SEC regulations

Senior Tax Accountant

Nationwide Mutual Insurance Company
09.1996 - 06.1999
  • Filed state payroll taxes for over 10,000 employees
  • Created Excel spreadsheets to organize payments
  • Used SQL to create PeopleSoft reports
  • Promoted from Payroll Representative

Medicare Claims Representative

Nationwide Mutual Insurance Company
07.1991 - 08.1996

Adjudicated Medicare claims for Ohio and WV providers

Followed and interpreted CMS regulations

Education

Bachelor of Arts - Economics

The Ohio State University
Columbus, OH
06-1990

No Degree - Accounting

Franklin University
Columbus, OH
01-1996

No Degree - Medical Coding

Columbus State Community College
Columbus, OH
01-2013

Skills

  • Provide patient and colleague support
  • Goal-oriented mindset
  • Customer relations
  • Technical proficiency
  • Needs analysis
  • Industry knowledge

Timeline

Surginet Revenue Coordinator

Mount Carmel Health System Inc.
12.2014 - 05.2017

MCHS_Rep, Patient Access II

Mount Carmel Health System Inc.
07.2007 - Current

Financial Services Representative

Nationwide Retirement Solutions
06.2005 - 01.2006

Accounting Specialist

Nationwide Financial Services
06.1999 - 08.2002

Senior Tax Accountant

Nationwide Mutual Insurance Company
09.1996 - 06.1999

Medicare Claims Representative

Nationwide Mutual Insurance Company
07.1991 - 08.1996

Bachelor of Arts - Economics

The Ohio State University

No Degree - Accounting

Franklin University

No Degree - Medical Coding

Columbus State Community College