Amy Coleman-Ryza
Stockton,CA
Summary
Dynamic administrative professional with proven expertise at Evolve Partner Group in enhancing customer service and optimizing office operations. Skilled in data entry and file organization, I excel at managing schedules and fostering strong relationships. Recognized for maintaining confidentiality and supporting executive staff, ensuring seamless workflow and operational efficiency.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Evolve Partner Group
Stockton, CA
08.2016 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Restaurant Hostess
Armando’s
06.1994 - 05.1996
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Teaching Assistant
Monticello School District
Tracy, CA
07.1997 - 08.2001
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Food Service Manager
Max Sportseters
Tracy, CA
08.1996 - 08.1997
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Education
Bachelor - Education
California State University, Stanislaus
Turlock, CA08.2004
Associate Degree - Early Childhood Special Education
Delta Junior College
Stockton, CA08.1997
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Scheduling
Languages
American Sign Language (ASL)
Elementary
Timeline
Administrative Assistant
Evolve Partner Group
08.2016 - 06.2023
Teaching Assistant
Monticello School District
07.1997 - 08.2001
Food Service Manager
Max Sportseters
08.1996 - 08.1997
Restaurant Hostess
Armando’s
06.1994 - 05.1996
Bachelor - Education
California State University, Stanislaus
Associate Degree - Early Childhood Special Education
Delta Junior College