Amy Colvin
Grass Lake,MI
Summary
Dynamic professional with extensive experience in office administration and customer service at J & J Tree Trimming LLC. Proven ability to maintain confidentiality while managing sensitive information and enhancing client satisfaction through effective communication. Skilled in appointment scheduling and adept at fostering a positive work environment as a Shift Supervisor at Grass Lake Laundromat.
Overview
7
7
years of professional experience
Work History
Secretary
J & J Tree Trimming LLC
04.2021 - 07.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Shift Supervisor
Grass Lake Laundromat
03.2018 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
Education
High School Diploma -
Columbia Central High School
Brooklyn, MI05-2000
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- Document preparation
- Calendar management
- Schedule management
- Multi-line phone systems
- Phone etiquette
- Phone reception
Timeline
Secretary
J & J Tree Trimming LLC
04.2021 - 07.2025
Shift Supervisor
Grass Lake Laundromat
03.2018 - 03.2020
High School Diploma -
Columbia Central High School
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