Amy Contreras
New Haven
Summary
Love to learn new things
Professional with experience in facilitating access and support services. Known for strong collaborative skills and ability to adapt to changing needs, ensuring reliable and effective outcomes. Skilled in communication, problem-solving, and customer service. Valued for integrity, dependability, and results-driven mindset.
Overview
21
21
years of professional experience
Work History
Patient Financial Access Specialist-ED
Yale New Haven Health System
New Haven, CT
09.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Processed patient registrations efficiently, ensuring accuracy and compliance with healthcare regulations.
- Utilized electronic health record systems to maintain up-to-date patient data and improve access to information.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Digital Shopper / Produce Associate
Walmart
New Haven, CT
08.2023 - 09.2025
- Select and prepare online grocery orders for customer pick-up or delivery, ensuring accuracy and high quality.
- Stock and maintain fresh fruits and vegetables in the produce section, consistently meeting quality standards.
- Provide excellent customer service by assisting with special requests and ensuring satisfaction with their orders.
Supervisor
West Haven Pizza Works
West Haven, CT
05.2005 - 04.2025
- Take customer orders for pick-up and delivery, ensuring accuracy and timely service.
- Prepare and pack food orders, maintaining a high standard of quality and presentation.
- Manage inventory orders for equipment and products, contributing to efficient kitchen operations.
- Schedule staff for monthly shifts, ensuring adequate coverage and smooth daily operations.
Customer Service Representative
CTS Coordinated Transportation Services
Shelton, CT
06.2021 - 11.2022
- Answered inbound calls, assisting clients in scheduling transportation services covered by medical insurance.
- Provided clear, empathetic support to ensure customer satisfaction and efficient service coordination.
- Documented and tracked client information accurately in internal systems.
Education
High School Diploma - undefined
Penn Foster
New Haven, CT09.2024
Skills
- Customer Service: Strong interpersonal skills, adept at handling inquiries and resolving concerns
- Communication: Excellent verbal and written communication skills
- Problem Solving: Able to address and resolve issues efficiently
- Cash Handling: Experienced in managing cash transactions and maintaining accuracy
- Supervisory Experience: Ability to oversee team schedules and ensure smooth operations
- Computer Skills: Proficient in Microsoft Office, data entry, and point-of-sale systems
- Typing: Fast and accurate typing skills
Timeline
Patient Financial Access Specialist-ED
Yale New Haven Health System
09.2025 - Current
Digital Shopper / Produce Associate
Walmart
08.2023 - 09.2025
Customer Service Representative
CTS Coordinated Transportation Services
06.2021 - 11.2022
Supervisor
West Haven Pizza Works
05.2005 - 04.2025
High School Diploma - undefined
Penn Foster