Detail-oriented Operations Supervisor with a proven track record of streamlining processes and enhancing productivity. Demonstrates a strong work ethic and adaptability in both independent and collaborative environments. Committed to driving business performance through innovative solutions that meet company objectives and elevate service value. Recognized for resourcefulness and dedication to fostering growth and efficiency across operations.
Hi, I’m
Amy Coulter
Erie,PA
Summary
Overview
18
years of professional experience
Work History
J. C. PenneyErie, PA
Operations Supervisor
10.2023 - Current
Job overview
- Manage receiving processes for incoming goods, shipping operations, and reverse logistics.
- Managed daily cash office operations effectively.
- Maintains accurate records of stock inventories through manual counts and automated systems, such as barcode scanners or RFID readers.
- Maintains all equipment, facility repairs, and maintenance.
- Ensures compliance with corporate shrinkage and safety programs.
- Developed strategies to align employee shifts with operational demands, reducing excess labor expenses.
- Coordinates in-store pricing and promotional signage activities.
- Streamlined operational processes by maintaining effective training and compliance oversight.
- Takes action on performance and policy issues within the team.
- Models and holds the team accountable for outstanding customer service.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
J. C. PenneyErie, PA
Sales Floor Supervisor
03.2023 - 10.2023
Job overview
- Manages merchandise standards through Put to Fixture, SET, and visual process execution.
- Promote company merchandise strategy and identify local opportunities to drive sales
- Supervise sales floor operations, providing guidance and support to team members
- Manages all Ship from Store, Buy Online Pick-Up In Store, and Curbside Pickup order processes
- Monitors Omnichannel and reporting metrics and takes action to resolve issues
- Trains, mentors, and coaches all associates on jcp.com processes
- Drives profitable sales growth in the Mattress and Window businesses by leading and engaging associates
Target CorporationErie, PA
Inbound Receiver/Specialty Sales Expert
11.2021 - 03.2023
Job overview
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Ticketed, arranged, and displayed merchandise to promote sales.
- Provided visual merchandising support to optimize product placement and display techniques.
- Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
- Assisted with conducting merchandise stock counts and reported discrepancies to the supervisor.
- Developed strong product knowledge to effectively answer customer inquiries regarding features, benefits, and quality of merchandise.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance my job skills and knowledge.
Presque Isle Downs & CasinoErie, PA
Count Team Manager
01.2007 - 09.2020
Job overview
- Supervised and managed Count Room staff.
- Monitored and directed collection processes from various gaming machines including slots, table games, and TRM units.
- Review and compile reports generated by Soft Count.
- Ensure currency is accounted for and recorded following company policies and procedures.
- Guide employees to maintain compliance with internal controls, departmental policies, and procedures.
- Developed streamlined schedules to optimize labor expenses.
- Responsible for the overall achievement of department customer service goals.
- Oversaw and streamlined the approval process for scheduling activities.
- Maintain and update internal controls and SOPs with the Pennsylvania Gaming Control Board.
- Ensure company assets are properly accounted for and secured.
- Managed operational readiness of machinery critical to count room functions.
- Maintain strict confidentiality in all departmental and company matters
Education
Erie Business CenterErie, PA
Associate degree from Specialized Business in Paralegal Studies
08-2011
University Overview
- Relevant Coursework: Business Law, Administrative Law, Probate/Real Property Law, Legal Research & Writing I & II
- Outstanding Paralegal Student
- Summa cum laude honors
- GPA: 3.94
Skills
- Problem-Solving Techniques
- Process Development and Streamlining
- Operations and procedural knowledge
- Motivational leadership
- Customer Experience Management
- Operational planning
- Effective Time Management
- Meticulously detail-oriented
- Decision-making
- Microsoft Office
Gap In Work History
Gap In Work History
09/01/20 - 11/01/21: Homeschooled son due to COVID restrictions and school closure
Timeline
Operations Supervisor
J. C. Penney
10.2023 - Current
Sales Floor Supervisor
J. C. Penney
03.2023 - 10.2023
Inbound Receiver/Specialty Sales Expert
Target Corporation
11.2021 - 03.2023
Count Team Manager
Presque Isle Downs & Casino
01.2007 - 09.2020
Erie Business Center
Associate degree from Specialized Business in Paralegal Studies
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