Hieu LE
Keller
Summary
Experienced operations supervisor adept at fostering team development and enhancing operational processes. Committed to driving safety and efficiency through strategic task delegation and continuous improvement initiatives in fast-paced warehouse environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
NFI
09.2025 - Current
- Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion
- Assign tasks and develop team members to maintain productivity, quality, and safety standards.
- Supported and motivated team members through regular feedback and guidance, enhancing daily operations
- Enhanced team understanding of GEMBA Walk process to improve operational efficiency.
- Ensured safe, clean, and efficient warehouse operations to consistently meet service standards
- Maintained compliance and efficiency of warehouse processes, contributing to overall safety.
- Ensure proper use of protective gear, correcting practices in real time.
- Develops and implements shipping and receiving work schedules
Operations Dock Supervisor
Central Transport
03.2024 - 05.2025
- Oversaw truck loading operations on the dock, ensuring accuracy, safety, and efficiency in loading procedures to meet transportation deadlines and customer expectations.
- Managed and supervised freight handling operations, ensuring compliance with quality standards, safety regulations, and company policies to maintain operational integrity.
- Team Leadership: Provide guidance, direction, and support to freight handling teams, including training, scheduling, performance management, and coaching low performers to ensure efficient and effective workflow.
- Developed and implemented quality control procedures to monitor and maintain integrity of freight handling processes, inspecting shipments and addressing discrepancies or damages promptly.
Operations Supervisor 2nd Shift (Kitting – AQL -Reclaim)
FEDEX Supply Chain
04.2015 - 02.2024
- Directing associate activity of about 40 teammates on 2nd shift. Evaluate production performance to focus on maximizing productivity and eliminate waste.
- Managed teams to flex labor effectively, achieving PPMH, LTR, and KPI targets to meet financial goals.
- Led operations as supervisor for inbound, LTE kitting, and outbound processes, ensuring efficient workflow.
- Facilitated daily/weekly safety meetings and volume discussions, identifying process improvement opportunities.
- Guide new leaders to be successful in their roles and ensure teams are set up for success.
Education
Associate degree - Business Administration and Management, Associates of Science in Business Management
Saigon College
Viet Nam01-2012
Skills
- Logistics and shipping operations
- Freight management and inventory control
- Warehouse operations management
- Quality control processes
- Safety regulations compliance
- Change management strategies
- Process improvement techniques
- Lean manufacturing practices
- Key performance indicator tracking
- Data analytics expertise
- Microsoft Office applications proficiency
- Performance evaluation metrics
- Productivity optimization
- Task delegation skills
- Leadership and team building
- Employee engagement initiatives
- Communication effectiveness
- Problem-solving skills
- Conflict resolution techniques
- Productivity optimization
Hobbies and Interests
- Football
- Traveling/Road Trips
Certification
- Black Belt Lean Six Sigma - LinkedIn
Timeline
Operations Supervisor
NFI
09.2025 - Current
Operations Dock Supervisor
Central Transport
03.2024 - 05.2025
Operations Supervisor 2nd Shift (Kitting – AQL -Reclaim)
FEDEX Supply Chain
04.2015 - 02.2024
Associate degree - Business Administration and Management, Associates of Science in Business Management
Saigon College