Amy Courtney
Medway,MA
Summary
Proven Recovery Support Navigator with a track record of reducing relapse rates and enhancing client commitment to treatment at Spectrum Health Systems and within the community Skilled in motivational interviewing and treatment planning, coupled with exceptional decision-making and team coordination abilities. Excels in creating supportive environments, both in healthcare and as a Bar Manager at Amvets, fostering repeat business through outstanding service. Caring, empathetic Recovery Support Navigator with two years of experience in a correctional and post-release settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse.
Overview
8
8
years of professional experience
Work History
Recovery Support Navigator
Spectrum Health Systems
11.2020 - Current
- Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing clients'' physical, mental, and emotional health.
- Utilized motivational interviewing techniques when working with resistant clients which led to increased commitment in treatment.
- Reduced relapse rates by implementing evidence-based counseling techniques and personalized treatment plans.
- Established rapport with diverse clientele through cultural competence training sessions attended regularly.
Bar Manager
Amvets
07.2016 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Science - Criminal Justice
Fisher College
Boston, MA05.2024
Certificate - EMT-Paramedic
Massachusetts Bay Community College
Wellesley Hills, MA06.2006
Skills
- Decision-making capabilities
- Team Coordination Experience
- Substance Abuse Knowledge
- Assessment skills
- Client Advocacy
- Motivational Interviewing
- Multicultural Competence
- Treatment Planning
- Referral Coordination
- Law Enforcement Collaboration
- Clinical Documentation
Timeline
Recovery Support Navigator
Spectrum Health Systems
11.2020 - Current
Bar Manager
Amvets
07.2016 - Current
Bachelor of Science - Criminal Justice
Fisher College
Certificate - EMT-Paramedic
Massachusetts Bay Community College
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