Kelli Conn

Working with members who have SDOH needs, helping them get signed up for the HOP program to help them meet those needs.

Updating contact information and addresses.

Following up with members every 3 months.

Completing screenings with the members to check for their eligibility.

Determining what services a member needs.

Sending referrals.

Communicating with HSO's on members needs.

Working with practices to get members scheduled for missed well child visits, missed vaccinations, missed bloodwork appointments.

Speaking with members, parents/guardians to obtain correct address information and contact information.

Working PRL List.

Following up on ER visits and hospital stays.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.