Amy Cousino
Temperance,MI
Summary
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resident Case Manager
Aurora Project Inc.
09.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Identified clients' housing needs and provided support in finding suitable living arrangements.
Behavioral Health Therapist
RFS Charitable Foundation
01.2016 - 04.2017
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Gathered information about clients using observational techniques and interviews, case histories, and other assessment methodologies.
- Assisted clients in developing healthy coping mechanisms to manage stressors more effectively and improve overall wellbeing.
Education
Bachelor of Social Work - Social Work
Spring Arbor University
Spring Arbor, MI12-2015
Skills
- Case management
- Problem-solving
- Time management
- Case documentation
- Active listening
- Relationship building
- Decision-making
- Conflict resolution
- Email and telephone etiquette
- Community resources
- Care coordination
- Referral coordination
Certification
- Certified Trauma Informed Care Trainer
- Certified to administer the SPDAT
Timeline
Resident Case Manager
Aurora Project Inc.
09.2022 - Current
Behavioral Health Therapist
RFS Charitable Foundation
01.2016 - 04.2017
Bachelor of Social Work - Social Work
Spring Arbor University