Amy Cox
Stephenson,VA
Summary
Driven Salon Owner with over 26-year background in the cosmetology industry. Successful at making recommendations to clients and promoting loyalty in all clients. Extensive experience cutting, styling, bleaching and coloring various types of hair for men, women and children.
Overview
24
24
years of professional experience
Work History
Salon Owner
Studio211
Stephenson, VA
01.2018 - Current
- Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly.
Direct Sales Consultant
CosmoProf Beauty Supply
Winchester, VA
10.2018 - 06.2023
- Developed and implemented sales strategies to increase customer base.
- Organized and attended promotional events such as trade shows, product launches.
- Conducted market research to identify potential customers and target markets.
- Maintained records of customer interactions, orders, payments and other relevant information in the CRM system.
- Resolved customer complaints regarding products and services in a timely manner.
- Generated weekly reports on sales performance against set targets for management review.
- Demonstrated excellent communication skills while interacting with clients over phone or email.
- Followed up with existing customers regularly through calls or visits to build relationships and encourage repeat business.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
Hairstylist
Ratner Companies
Vienna, VA
04.2000 - 08.2017
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Created updos for special occasions like weddings or proms.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Education
High School Diploma -
Parkview High School
Sterling, VA06-1998
Skills
- Time Management
- Customer Relationship Management
- Customer Consultation
- Hair artistry professional
- Relationship building and management
Timeline
Direct Sales Consultant
CosmoProf Beauty Supply
10.2018 - 06.2023
Salon Owner
Studio211
01.2018 - Current
Hairstylist
Ratner Companies
04.2000 - 08.2017
High School Diploma -
Parkview High School