Amy Cox
Toledo,OH
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
Work History
Independent Living Supervisor
Lucas County Children Services
02.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
Case Review Facilitator
Lucas County Children Services
10.2017 - 02.2020
- Built rapport with diverse groups of people and families by demonstrating empathy, active listening skills, and cultural competence during facilitated meetings.
- Planned and facilitated agency meetings in accordance with state and federal guidelines.
- Facilitated dialogue between families, agency staff and community agencies to provide best possible solutions to ensure the safety of children and to strengthen families.
Ongoing Caseworker
Lucas County Children Services
07.2013 - 10.2017
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Education
Master of Science - Social Work
University of Toledo
Toledo, OH05.2013
Bachelor of Science - Criminal Justice
University of Toledo
Toledo, OH05.2011
Skills
- Goal-Oriented
- Staff Management
- Staff Development
- Client Advocacy
- Efficient under pressure
- Case Documentation
- Cultural Competency
- Crisis Intervention
- Life Skills Development
- Strengths-based solution-focused
- Multidisciplinary team collaboration
- Conflict Resolution
Timeline
Independent Living Supervisor
Lucas County Children Services
02.2020 - Current
Case Review Facilitator
Lucas County Children Services
10.2017 - 02.2020
Ongoing Caseworker
Lucas County Children Services
07.2013 - 10.2017
Master of Science - Social Work
University of Toledo
Bachelor of Science - Criminal Justice
University of Toledo
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