Dayna Riley
Toledo,OH
Summary
Experienced Supervisor with expertise in crisis support and program implementation. Enhanced service delivery and advocated for client needs while resolving conflicts to foster team cohesion. Proven ability to lead teams and achieve organizational objectives.
Overview
13
13
years of professional experience
Work History
Independent Living Supervisor
Lucas County Children Services
Toledo, OH
03.2023 - Current
- Supported clients in job searches, budgeting, and accessing housing resources, facilitating successful transitions to independence.
- Monitored ongoing cases, guiding team members through complex situations to ensure timely and effective client support.
- Implemented process improvements that enhanced service delivery for families and children, increasing overall satisfaction.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Led monthly team meetings and case conferences to discuss progress, address issues, and plan future actions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance evaluations, delivering constructive feedback to enhance staff development.
- Attended professional trainings related to best practices in case management techniques.
Independent Living Caseworker
Lucas County Children Serviecs
Toledo, OH
05.2021 - 03.2023
- Provided crisis intervention and support to youth in distressing situations.
- Supported clients in developing independent living skills and accessing social services.
- Developed and implemented individualized service plans for youth in care.
- Conducted needs assessments with youth and caregivers, recommending tailored support and service offerings.
- Facilitated group sessions on life skills development and conflict resolution, enhancing participants' coping strategies.
- Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
- Attended professional trainings related to best practices in case management techniques.
Ongoing Caseworker
Lucas County Children Serviecs
Toledo, OH
05.2013 - 04.2021
- Developed individualized service plans for children and families.
- Conducted comprehensive assessments of family situations and needs.
- Performed home visits to assess client needs, evaluate progress toward goals, and ensure effective service delivery.
- Monitored case progress through regular follow-up meetings.
- Advocated for clients to secure essential services and support, enhancing their access to resources.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Provided crisis intervention by responding quickly to urgent requests from clients or referral sources.
- Attended court hearings when appropriate to provide testimony regarding client status or progress toward goals.
- Documented case notes and maintained accurate client records.
Education
Bachelor of Social Work - Social Work
University of Toledo
Toledo, OH05-2013
Skills
- Case management
- Crisis support
- Program implementation
- Needs assessment
- Performance evaluation
- Client advocacy
- Service planning
- Team collaboration
Timeline
Independent Living Supervisor
Lucas County Children Services
03.2023 - Current
Independent Living Caseworker
Lucas County Children Serviecs
05.2021 - 03.2023
Ongoing Caseworker
Lucas County Children Serviecs
05.2013 - 04.2021
Bachelor of Social Work - Social Work
University of Toledo