Amy Craver
Lexington,NC
Summary
Dedicated to making a positive impact in the lives of patients, team members, and the community. Strives to deliver exceptional customer service and fulfill the needs of others. Strong commitment to excellence and providing compassionate care and support. Leveraging skills in effective communication and problem-solving to contribute towards creating a positive and fulfilling experience for all stakeholders involved.
Overview
23
23
years of professional experience
Work History
Patient Experience Supervisor Insurance Services
MedQuest Associates
01.2024 - Current
- Supervise up to 20 team members
- Obtain benefits and authorization for Novant Health and outside organizations for incoming radiology exams.
Insurance Verification Supervisor
Novant Health Imaging Insurance Verification
07.2018 - 12.2023
- Supervise up to 20 team members
- Obtain benefits and authorization for Novant Health and outside organizations for incoming radiology exams.
Surgical Flow Coordinator
Novant Heath Medical Park Hospital
05.2017 - 07.2018
- Serve as an advocate for making sure the OR runs on time
- Perform safety audits.
Clerical Supervisor
Novant Health Urology Partners
03.2015 - 05.2017
- Supervise up to 10 team members
- Cover in all areas as Check in/out, referrals, insurance verification, and surgery/procedure scheduling and prior approvals for services
- Handle all patient/provider grievances in the practice with compassion and understanding
- Manage PTO for team members, ordering in Ariba and Accounts Payable.
PSC III Team Lead
Novant Health Urology Partners
05.2012 - 03.2015
- As a team lead, responsible for covering all areas of Clerical support
- Managed all incoming/outgoing referrals in Epic for up to 10 providers.
PSC III
Novant Health Urology Partners
10.2007 - 05.2012
- As a Patient Service Coordinator III, responsible for check in/out, answered incoming calls to the practice, managed the doctor’s schedule for surgery and office time if physicians were out.
PSC III
Winston Neurology
01.2004 - 10.2007
- Responsibilities included check in/out, answering multiple phone lines and referrals.
PSC III
Carolina Urological Associates
01.2002 - 01.2004
- Responsibilities included check in/out, answering multiple phone lines.
Education
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Schedule development
- Priority management
- Business Administration
- Business Development
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Excellent Communication
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Team building
- Active Listening
- Professionalism
- Interpersonal Skills
- Relationship Building
- Self Motivation
- Reliability
- Adaptability
- Goal Setting
Careerskills
- 21+years of experience in health care
- Excellent Customer Service
- Excellent Communication Skills
- Excellent organization skills
- EPIC
- Microsoft Word
- Excel
References
Available upon request
Timeline
Patient Experience Supervisor Insurance Services
MedQuest Associates
01.2024 - Current
Insurance Verification Supervisor
Novant Health Imaging Insurance Verification
07.2018 - 12.2023
Surgical Flow Coordinator
Novant Heath Medical Park Hospital
05.2017 - 07.2018
Clerical Supervisor
Novant Health Urology Partners
03.2015 - 05.2017
PSC III Team Lead
Novant Health Urology Partners
05.2012 - 03.2015
PSC III
Novant Health Urology Partners
10.2007 - 05.2012
PSC III
Winston Neurology
01.2004 - 10.2007
PSC III
Carolina Urological Associates
01.2002 - 01.2004