Amy Daly
Steamboat Springs
Summary
Resourceful front desk professional with a knack for conflict resolution and training. Committed to enhancing guest experiences while promoting a positive service culture through listening and teamwork.
Overview
33
33
years of professional experience
Work History
Front Desk Agent
Court Sports 4 Life
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Front Desk Ticket Agent
Steamboat Resort
12.2025 - 04.2026
- Assisted guests with inquiries regarding resort amenities and services, providing accurate information promptly.
- Utilized reservation software to manage bookings and availability, ensuring accurate data entry and reporting.
- Resolved guest complaints effectively, maintaining high standards of customer service and satisfaction.
Stay at Home Parent/Home School Teacher
N/A
09.2001 - 07.2024
- Developed and implemented daily routines to enhance children's learning and development.
- Coordinated educational activities and resources tailored to individual learning styles.
- Managed household operations, ensuring a balanced environment for family well-being.
- Facilitated communication between family members, promoting collaboration and support.
- Mentored children in conflict resolution and social skills development.
- Organized community events to foster social connections and engagement with peers.
- Encouraged children's emotional and social development.
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
Boat Crew Member
Al and Alma's
06.1993 - 09.1996
- Acted as a knowledgeable resource to guests interested historical landmarks, and other points of interest during trips.
- Conducted pre-departure checks to guarantee equipment functionality and passenger safety.
- Managed onboard customer service, addressing inquiries and enhancing guest experiences.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Cultivated warm relationships with regular customers.
- Provided friendly, courteous service to create memorable moments for guests.
- Set up food banquet table and served beverages.
Education
Bachelor of Science - Child And Family Development
University of Wisconsin, Madison
Madison, WI12.1997
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Guest relations
- Listening skills
- Training and mentoring
- Conflict management
Timeline
Front Desk Ticket Agent
Steamboat Resort
12.2025 - 04.2026
Front Desk Agent
Court Sports 4 Life
07.2024 - Current
Stay at Home Parent/Home School Teacher
N/A
09.2001 - 07.2024
Boat Crew Member
Al and Alma's
06.1993 - 09.1996
Bachelor of Science - Child And Family Development
University of Wisconsin, Madison