Amy Davidson
Gainesville,VA
Summary
Dynamic Dealer Account Manager with a strong record at CARFAX, achieving customer retention and generating over $2.1M in revenue. Expertise in client relationship management and proficiency in MS Office fostered the development of key partnerships and consistent performance exceeding goals. Recognized for innovative marketing strategies and establishing trusted advisor status to enhance business growth. Career objectives include leveraging strategic insights to further drive success in client engagement and revenue generation.
Overview
17
17
years of professional experience
Work History
Dealer Account Manager
CARFAX
Centreville, VA
10.2011 - Current
- Drive revenue of over $2.1M for this provider of vehicle history information
- Initiate and build relationships in the automobile industry to sell services including online used car listings
- Sell new accounts and upsell current accounts
- Collaborate with Sales, Marketing, Finance, and Data teams to address customer issues and ensure full satisfaction
- Consistently exceeded individual performance goals; averaged 500 phone calls each month
- Rescued at-risk accounts valued at more than $315K by clearly conveying CARFAX value
- Developed effective proposition tools used to educate key decision makers on how to utilize CARFAX more efficiently; developed a reputation among customers as a trusted advisor
- Recognized by management as a go-to leader for new projects, including campaign development strategies and employee training/coaching
Customer Support Specialist
CARFAX
Centreville, VA
01.2010 - 10.2011
- Managed a wide variety of account issues, including billing, technical support, and data correction requests for this call center of 30,000+ customers
- Met and/or exceeded all performance goals, including volume, quality, and accuracy
- Adeptly managed simultaneous conversations through email, online chat, and phone
- Commended for calm, diplomatic approach to defusing potentially volatile interactions
- Improved the customer experience by soliciting customer feedback and recommending solutions for performance gaps to management
Office Assistant / Receptionist
CARFAX
Centreville, VA
09.2007 - 01.2010
- Provided a wide range of daily and project-related administrative support
- Greeted visitors; coordinated meetings; maintained inventory; managed new hire onboarding; planned special events
- Managed vendor relationships and served as primary point of contact for building maintenance
- Accurately and quickly reconciled large volume of invoices in Excel
- Trained new hires
- Created the company's first receptionist SOP manual; trained employees on procedures
- Secured new food vendors; coordinated weekly company-wide lunch serving 300+ staff
Education
Bachelor of Arts (BA) - Communications, Public Relations, French
George Mason University
Fairfax, VASkills
- Customer Retention
- Customer Satisfaction
- Customer Advocacy
- Office Administration
- Marketing Strategies
- Selling / Upselling
- Client Relationship Management
- Partnerships
- Workflow Prioritization / Multi-tasking
- Social Media
- MS Office (Word, Excel, PowerPoint)
- SalesForce
Timeline
Dealer Account Manager
CARFAX
10.2011 - Current
Customer Support Specialist
CARFAX
01.2010 - 10.2011
Office Assistant / Receptionist
CARFAX
09.2007 - 01.2010
Bachelor of Arts (BA) - Communications, Public Relations, French
George Mason University
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