Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Dennard

Salisbury,MD

Summary

Dedicated and customer-focused professional with over 30 years of experience in the beauty industry as a successful salon owner and hairstylist. Over the past 4 years, transitioned into a leadership role in the food industry as a Manager/Shift Supervisor at Panera Bread. Skilled in team leadership, customer service, and daily operations with a strong ability to adapt and thrive in a fast paced environment.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Manager

Panera Bread
10.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.

Cosmetologist/Owner Operator

Dennard's Designs
09.1992 - 10.2021
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.

Education

High School Diploma -

Jamaica Plain High School
Boston, MA
06-1985

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Documentation and reporting
  • Performance management
  • Shift scheduling

Certification

  • Licensed Cosmetologist - 30 years
  • Certified Safe Serve- Panera Bread - 1 year

Timeline

Manager

Panera Bread
10.2021 - Current

Cosmetologist/Owner Operator

Dennard's Designs
09.1992 - 10.2021

High School Diploma -

Jamaica Plain High School

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