Volunteering in the community, reading, walking, fishing and boating
Amy DeNoyer - Hickey
Minneapolis,MN
Summary
Experienced Customer Service Professional
Customer service professional with proven history of providing high-quality care and support. Expertise in resolving customer concerns and enhancing service efficiency. Team-oriented and results-focused, adaptable to changing needs, and skilled in communication and problem-solving.
Overview
24
24
years of professional experience
Work History
Customer Care Agent
Nilfisk
Brooklyn Center, MN
12.2024 - Current
- Processed customer sales quotes, sales orders, handled customer inquiries and problem resolution, shipment tracking. Team Elevate Team builder
Customer Service Representative
Syntegon Pharma Technology
Brooklyn Center, MN
06.2023 - 11.2024
- Processed customer sales quotes, sales orders, handled customer inquiries and problem resolution
Service Coordinator
Tennant Company
Minneapolis, MN
04.2022 - 06.2023
- Research open service calls for our largest customers, find out what the delays and get the completed as soon as possible.
- Paged out sub contractor service requests, followed up on the hand invoiced sub contractor invoice for payment.
Customer Portal Specialist
08.2020 - 04.2022
- Work with customers to provide exceptional service by generating service calls, processing customer inquiries and maintenance requests
- Invoiced orders in various customer portals
- Work closely and collaborate with area sales and service managers to ensure the highest possible customer service
Aftermarket Customer Service
01.2018 - 01.2020
- Efficiently and effectively handled customer inquiries and maintenance requests
- Golden Call winner for outstanding performance and customer service
Customer Service and Sales Support Specialist
Accessibility Business Services Inc.
Minneapolis, MN
01.2015 - 01.2018
- Ensured customer satisfaction through superior customer support and service
- Assisted sales and marketing with tradeshow set up and attendance
- Worked closely with marketing to help develop new products to meet our customers’ needs
- Worked closely with sales and sales rep groups
Customer Service Representative
Murphy Warehouse Company
Minneapolis, MN
01.2012 - 01.2015
Admissions Manager
Centerpoint Massage & Shiatsu School
Minneapolis, MN
01.2010 - 01.2011
- Prospected for new students, gave student tours and presentations
- Walked students through the admissions and enrollment process
National Training Sales/Training Coordinator
Community Intervention
Minneapolis, MN
01.2002 - 01.2009
- Sold and marketed teen tobacco cessation trainings to schools, districts and health departments across the country
- Coordinated customer training and provided post sale support
Education
Associate of Science -
Normandale Community College
01-1992
Skills
- Call center experience
- Shipping and logistics
- Escalation management
- Returns and exchanges
- Customer relationship management
- Relationship building
- Conflict mediation
Websites
Interests
Timeline
Customer Care Agent
Nilfisk
12.2024 - Current
Customer Service Representative
Syntegon Pharma Technology
06.2023 - 11.2024
Service Coordinator
Tennant Company
04.2022 - 06.2023
Customer Portal Specialist
08.2020 - 04.2022
Aftermarket Customer Service
01.2018 - 01.2020
Customer Service and Sales Support Specialist
Accessibility Business Services Inc.
01.2015 - 01.2018
Customer Service Representative
Murphy Warehouse Company
01.2012 - 01.2015
Admissions Manager
Centerpoint Massage & Shiatsu School
01.2010 - 01.2011
National Training Sales/Training Coordinator
Community Intervention
01.2002 - 01.2009
Associate of Science -
Normandale Community College