Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Director of Sales for Facility and E Comm
Construction Specialties, Inc.
Hughesville, PA
07.2020 - 10.2025
Analyzed market trends to identify new business opportunities and inform product development strategies.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
Sales Manager
Construction Specialties
Muncy, PA
07.2002 - 07.2020
Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
Generated detailed sales reports and forecasts to analyze performance and track progress.
Customer Service Representative
Construction Specialties
Muncy, PA
07.1991 - 07.2002
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Exhibited high energy and professionalism when dealing with clients and staff.
Administrative Assistant
Construction Specialties, Inc.
Muncy, PA
07.1989 - 07.1991
Developed and maintained filing systems, ensuring accessibility of documents.
Prepared reports and presentations for meetings.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Spring Industries
Montgomery, PA
09.1987 - 07.1989
Streamlined communication between departments to improve project collaboration.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Organized events for national sales meeting both local and remote.
Education
Bachelor of Science -
Bachelor of Science - Office Administration
Bloomsburg University of Pennsylvania
Bloomsburg, PA
05-1987
Skills
Conflict mediation
Administrative support
Confidential document control
Schedule management
Microsoft Office Suite
Customer and client relations
Certification
Certified Lean Six Sigma Green Belt - Rutgers School of Business