Amy Diamond
St. Pete Beach,FL
Summary
Healthcare professional with ten years of experience, including eight years in CPT and ICD-9/10 coding and insurance. Strong expertise in electronic medical records management, particularly as a superuser in Epic EMR. Committed to improving patient care through accurate documentation and efficient billing practices.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator, Radiology Department
Johns Hopkins All Children’s Hospital
, FL
03.2020 - Current
- Responsible for administrative support functions for the Division of Radiology.
- Submit radiology expense requests using SAP enterprise business system and Concur.
- Organize Physician and Staff recruitment including interview initiation and travel logistics.
- Manage and maintain both diagnostic and interventional radiology physician locum calendar to ensure appropriate staffing coverage.
- Coordinate lodging for all locum and per diem physicians.
- Set up all annual reviews between physician and section chief.
- Organize and coordinate meetings for both section chiefs.
- Submit payroll for physicians.
- Track and submit all CME reimbursements for physicians and APPs.
- Coordinate and schedule all Interventional Radiology procedures with and without anesthesia and PAT to maximize patient and physician satisfaction.
- Coordinate outside representatives needed for IR procedures.
- Schedule all cardiac MRI and CTs.
- Run monthly Peer Learning Reports.
- Super user for Radiology in EPIC.
- Request and archive outside studies.
- Push studies to outside facilities.
- Support the physicians in contacting care teams for patient care and safety.
Patient Service Representative, Radiology Department
Johns Hopkins All Children’s Hospital
, FL
06.2019 - 03.2020
- Organize Physician and Staff recruitment including interview initiation and travel logistics.
- Responsible for checking in patients for their radiology study.
- Ensuring the proper paperwork and consents are on file.
- Verify that the appropriate pre-authorizations have been obtained.
- Provide friendly and positive customer service.
Front Desk Coordinator/Dental Assistant
Seminole Dental
, FL
01.2017 - 06.2019
- Responsible for checking patients in and out for dental visits.
- Verifying insurance and submitting claims using appropriate CDT codes and supporting clinical notes.
- Compiled daily/weekly accounts receivable/payable reports.
- Created and maintained a new inventory and ordering system.
- Tracked all production and collection for the practice on a weekly basis.
- Responsible for patient flow and on time schedules.
- Chair side dental assisting and x-rays.
Case Manager Administrative Director/Collections Associate
4D Vision Gym Optometry and Vision Therapy
, CT
09.2014 - 12.2016
- Responsible for training and managing all administrative staff.
- Instrumental in creating orientation and training process for all new hires and training schedules.
- Maintained correspondence, both verbal and written, with patients, physicians, and other professionals.
- Verifying insurance benefits and submitting claims using the appropriate ICD-10 and CPT codes, including clinical notes.
- Placed courtesy calls to both current and past patients to better patients’ experiences.
- Maintained positive relationships with patients and staff.
- Reviewed patient accounts to resolve discrepancies and collect patient balances.
Hygiene Assistant
Clarkson Dental
, CO
02.2013 - 02.2014
- Responsible for keeping the dental hygiene and dental schedules on time.
- Kept positive relationships with all patients and staff.
- Promoted/sold extra services to encourage good home dental care.
- Maintained sterile operatories and back room in accordance with OSHA.
- Produce diagnostic-quality dental X-rays.
- Liaison between the front and back staff to ensure efficiency.
Education
Master of Healthcare Administration, mha -
Western Governors University
11.2025
Bachelor of Science, BS - Hospitality Management
Florida International University
01.1998
Professional Overview - Summary
10 years of healthcare industry experience, 8 years of CPT, ICD-9/10, and insurance experience, 10 years of physician practice electronic medical record experience, superuser in epic EMR system.
Accomplishments
BEE Award May 2025
Timeline
Administrative Coordinator, Radiology Department
Johns Hopkins All Children’s Hospital
03.2020 - Current
Patient Service Representative, Radiology Department
Johns Hopkins All Children’s Hospital
06.2019 - 03.2020
Front Desk Coordinator/Dental Assistant
Seminole Dental
01.2017 - 06.2019
Case Manager Administrative Director/Collections Associate
4D Vision Gym Optometry and Vision Therapy
09.2014 - 12.2016
Hygiene Assistant
Clarkson Dental
02.2013 - 02.2014
Master of Healthcare Administration, mha -
Western Governors University
Bachelor of Science, BS - Hospitality Management
Florida International University