Amy Dobrzynski
Orland Park,IL
Summary
Reliable Front Office Supervisor known for interacting with customers and responding professionally and with a smile. Ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
30
30
years of professional experience
Work History
Front Office Manager
Clarity Physical Therapy & Wellness Center
Western Springs, IL
07.2019 - Current
- Scheduling new and existing patients for a multi-therapist practice of 2 locations.
- Verifying multiple insurance companies coverage via phone calls or electronically.
- Collecting payments from patients via Square.
- In charge of the weekly deposit for the clinic by recording checks into corresponding patient EMR, filling out deposit slip, running electronic insurance payments through Square, and recording all payments on our banking page which is then emailed to our billing company.
- Primary person for ordering medical and office supplies from multiple sites.
- Creating a monthly staff schedule for the front desk and physical therapy assistants.
- Handling scheduling, creating classes, and collecting payments in the MindBody application for multiple massage therapists and Pilates class.
- Resolved guest complaints professionally, maintaining positive relationships with patients.
- In charge of calling outside companies such as appliance repair and front office supply representatives to rectify issues.
- Facilitated with hiring and training new front desk help.
- Daily correspondence with billing company to trouble shoot any problems with insurance claims.
- Light housekeeping when needed.
- Creating a weekly letter board in clinic and an outdoor dual-sided sidewalk chalkboard to inform passerby’s and patients of available services in the clinic and to make people smile.
Certified Veterinary Technician
Palos Animal Hospital
Palos Heights, IL
05.1996 - 06.2019
- Administered vaccinations and medications to patients under veterinary supervision.
- Sedated patients and assisted in surgical procedures, ensuring compliance with safety protocols and standards.
- Performed routine diagnostic tests, including blood work and urinalysis, providing accurate results.
- Educated pet owners on proper care, nutrition, and preventative health measures to enhance animal well-being.
- Created a monthly schedule for vet techs and veterinary assistants.
- Created a monthly bulletin board in the waiting room to educate pet owners on animal care and risk prevention.
- In charge of ordering retail supplies and displaying them in the waiting room.
- Going on an occasional house call to assist those pets or clients that were not able to leave the house.
- Restocking supplies daily and disinfecting instruments and workspaces.
Education
Associate of Applied Science - Veterinary Technology
Parkland College
Champaign, ILSkills
- Excellent at multitasking
- Proficient in WebPT and MindBody software
- Staff management
- Conflict management
- Exceptional communication and listening skills
- Inventory control
- Staff training and development
- Complaint handling
- Exceptional customer support and team player
Timeline
Front Office Manager
Clarity Physical Therapy & Wellness Center
07.2019 - Current
Certified Veterinary Technician
Palos Animal Hospital
05.1996 - 06.2019
Associate of Applied Science - Veterinary Technology
Parkland College