MELANIE PHOENIX

• Spearheaded the integration of new patient management software, increasing operational efficiency by 35%.
• Achieved a 20% growth of returning patients with campaign incentives.
• Negotiated with insurance providers to maximize patient benefits.
• Coordinated daily operations, managing a team of 10, which resulted in a reduction of patient no-shows by 10%.
• Scheduled new and rescheduled existing patients.
• Sent appointment reminders via text and email. Created monthly statements and bills, which increased collections by 30%.
• Implemented morning huddles to prepare staff for the day and discuss any important items.
• Ordered supplies, updated employees records, maintained employee time sheets.

• Received, processed, and evaluated employee applications/records for new hires, promotions, relocation/transfers, and terminations.
• Monitored and maintained HR system functionality in collaboration with the Human Resources team.
• Regularly audited HR Teams work for accuracy of all data entered.
• Served as a liaison between Field HR, Leave management, Payroll, and the HRIS Team.
• Gathered new or updated information and revised the benefits plan, compensation, and Time and Attendance.
• Decreased administrative tasks by 30% and improved accuracy by leading the implementation of the HRIS system.

• Oversaw daily operations of an office including staff supervision of a team of 10, recruitment/hiring, conflict resolution, and guidance on HR issues.
• Established a new pay, incentive program and bonus structure, while maintaining accountability for payroll, AP/AR, and quarterly tax preparation.
• Improved business processes leading to significant savings.
• Reduced employee turnovers by 60% by restructuring a new bonus and reward system for the staff.

• Researched and reported on changes to labor laws, legislative minimum wage, and legislation that impacted compensation.
• Maintained HR responsibility for employee files, payroll, and benefits of 50 employees.
• Facilitated training for staff on internal policies and benefits.
• Improved employee productivity by 30% by implementing a performance management system.
• Integrated new billing software increasing collections by 35%.

• Managed calendar for 5 executives, prioritizing appointments for the CEO and CFO.
• Coordinated travel arrangements including flights, accommodations and transportation.
• Handled sensitive information with discretion and maintained strict confidentiality.
• Compiled and prepared confidential documents, reports and presentations for executive meetings.
• Provided administrative support for executives including managing emails and phone calls.
• Prepared expense reports and managed invoicing for department expenses.