Summary
Work History
Education
Skills
Employment Gaps
References
Timeline
Generic

Amy Dorsey

Stow,OH

Summary

Dedicated Customer Service Professional with 16+ years of face to face customer service experience, motivated to maintain customer satisfaction and contribute to company success.

Work History

Residential Program Worker

Arc Human Services
Washington, PA
5 2016 - 7 2018
  • Assisted clients in making safe and healthy life choices
  • Transported clients to and from work and outdoor activities/outings
  • Administered proper medications at specific times for clients
  • Performed daily household duties such as cooking and cleaning
  • Grocery shopping for the house

Food Service Worker

South Side Area High School
Hookstown, PA
1 2016 - 5 2016
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Upheld food safety standards at all times.
  • Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared.
  • Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
  • Served students and teachers in a prompt, courteous and friendly manner.

Cashier

Food Depot
Morrow, GA
7 2014 - 10 2014
  • Cleaned and straightened work area.
  • Ensured fast financial transactions to minimize long register lines. 
  • Took payment for purchases by cash, credit, debit and personal check and provided the correct change. 
  • Performed cash count-out at the end of each shift and addressed all queries from customers.

Customer Service Supervisor

Comcast Communictions
Atlanta, GA
6 2006 - 8 2012
  • Delivered an exceptional level of face to face customer service to each customer by listening to concerns and answering questions.
  • Conducted onsite training.
  • Monitored equipment databases to keep track of service center inventory.
  • Maintained rapport with dispatch and technician management to ensure customer installations and service calls
  • Evaulated and provided comments on the adequacy of employees on a quarterly and annual basis
  • Responsible for a staff of sixteen within 3 Service Centers.
  • Prepared cash and check deposits daily.

Customer Service Lead

Comcast Communications
Atlanta, GA
5 2002 - 6 2006
  • Assisted customers on the front line with questions concerning services, bills and payments
  • Assisted service employees in resolving escalated customer issues
  • Provided scheduling for staff of up to twelve between 2 service centers
  • Conducted weekly meetings to update staff on new products and changes within the company

Customer Service Representative

Comcast Communications
Atlanta, GA
4 1996 - 5 2002
  • Assisted customers face to face to generate sales
  • Assisted customers with service related issues through troubleshooting and probing
  • Successfully processed customer's payments of cash, check and credit cards and applied them to service accounts
  • Issued and received service equipment through customer transactions

Education

High School Diploma - General

Sto-Rox High School
1988

Skills

  • Microsoft Office
  • Excellent communication
  • Computer proficient
  • Positive learning process
  • Client-focused
  • Results-oriented
  • Training and development
  • Quick learner
  • Time management skills 

Employment Gaps

  • From 8/2012 to 7/2014 - Severance/Unemployed
  • From 10/2014 to 1/2016 - Homemaker

References

  • Teresa Wilkerson - 678 215 4150
  • Bridge Shields - 678 600 3912
  • Grimyko Simon - 678 296 7308

Timeline

Residential Program Worker

Arc Human Services
5 2016 - 7 2018

Food Service Worker

South Side Area High School
1 2016 - 5 2016

Cashier

Food Depot
7 2014 - 10 2014

Customer Service Supervisor

Comcast Communictions
6 2006 - 8 2012

Customer Service Lead

Comcast Communications
5 2002 - 6 2006

Customer Service Representative

Comcast Communications
4 1996 - 5 2002

High School Diploma - General

Sto-Rox High School

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Amy Dorsey