Summary
Overview
Work History
Education
Skills
Certification
Timeline
Courses
Generic

Rhonda Merritt

Hartford,CT

Summary

Senior Advocate Case Specialist/ Residential Program Worker well knowledgeable, seeking to obtain a challenging suitable position that will allow access to utilize my knowledge and skills learned throughout previous employment history.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Residential Program Worker

Oakhill
04.2024 - Current
  • Provides information for program maintenance and evaluation, and meets Oak Hill’s policies, procedures, licensing and certification regulations by collecting, recording and charting data, including electronically maintained records.
  • Maintains program participants’ cleanliness, comfort and well-being and facilitates the development and maintenance of self-help and daily living skills by providing guidance and assistance in the completion of personal hygiene tasks.
  • Facilitates program implementation by preparing materials for program participant-related activities or projects as needed.
  • Maintains program participant’s health and well-being by promoting/encouraging self-administration of prescription and non-prescription medications; administering medication; documenting medication administration, and any errors which may occur, as specified in Oak Hill’s policies and procedures; observing and reporting on changes in behavior, physical and mental appearance to so that issues can be addressed as needed.
  • Protects program participants and employees by applying Emergency First Aid and CPR procedures
  • Observes and maintains confidentiality by treating information regarding program participants with discretion and complying with all applicable policies and procedures protecting the identity and medical information of program participants.

Senior Advocate Claims Specialist

Disability Managment, Metlife
01.2016 - Current
  • Administer Family & Medical Leave Act standalone claims, adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures. Handle intake calls for STD/FMLA claims and other leaves. Complete eligibility decisions during intake call gather pertinent data when necessary from employee or other supporting systems. Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision. Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists. Performs other related duties as assigned or required.

Direct Support Staff

Adults with Developmental Disabilities, Residential Management Services, Inc.
09.2021 - 02.2024
  • Caring for Adult individuals with disabilities in a group home setting part-time. Provide support for adults with developmental disabilities in variety of community settings. These community settings vary from group homes offering 24hours supervision to apartment/condos offering minimal supervision. Needed supports vary from providing only minor support for those living in their own apartment. Also, Medication Certification, CPR ,PMT First Aid Certified.

Education

High School Diploma -

Hartford Adult Education
Washington St, Hartford CT
06.2009

Medication Adminstation Certification - Medication

State of Connecticut DDS
61 Woodland Street Hartford CT

Skills

  • Document verification
  • Document review
  • Correspondence tracking
  • Data entry
  • Call center inbound and outbound calls
  • Strong customer satisfaction focus
  • Excellent written & verbal communication skills
  • Knowledge of system applications
  • Familiarity with STD regulatory requirements
  • Working knowledge of FMLA/Disability/Leave procedures
  • Solid verbal and written communication skills
  • Ability to lift and transfer 30 pounds occasionally
  • Experienced working with individuals with developmental disabilities
  • Passing medications
  • Safely transporting individuals
  • DPA
  • Catalyst
  • Avaya software
  • Therap
  • Insight
  • Microsoft Office outlook
  • Lisa
  • Sessions
  • SIR
  • Genesys's

Certification

  • 2023-10 Medication
  • 2023-10 CPR

Timeline

Residential Program Worker

Oakhill
04.2024 - Current

Direct Support Staff

Adults with Developmental Disabilities, Residential Management Services, Inc.
09.2021 - 02.2024

Senior Advocate Claims Specialist

Disability Managment, Metlife
01.2016 - Current

High School Diploma -

Hartford Adult Education

Medication Adminstation Certification - Medication

State of Connecticut DDS

Courses

2023-10 CPR

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