Amy Dossett
Sioux Falls,SD
Summary
Dynamic professional with a proven track record as a Small Business Owner at Home Porch Gifts, excelling in customer service and problem-solving. Skilled in Microsoft Office and adept at implementing efficient processes, I foster strong relationships and enhance operational workflows, ensuring exceptional service delivery and client satisfaction.
Overview
16
16
years of professional experience
Work History
Small Business Owner
Home Porch Gifts
Sioux Falls, SD
10.2019 - Current
- Managed daily operations of retail gift shop and online store.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Met with service vendors or product suppliers to facilitate delivery.
- Set pricing structures according to market analytics and emerging trends.
- Daily interaction with customers
Intake Coordinator HHA/CNA
Good Samaritan Society Home Care
Sioux Falls, SD
09.2015 - 10.2025
- Coordinated patient intake processes and documentation for home care services.
- Managed scheduling of initial assessments and follow-up visits for clients.
- Assisted clients with bathing, dressing, and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Schedule Coordinator/ Central Supplies
South Ridge Healthcare
Sioux Falls, SD
06.2009 - 09.2015
- Developed and maintained scheduling tools to improve workflow efficiency.
- Coordinated schedules for multiple departments to ensure efficient workflow.
- Maintained a daily and six-week schedule of nurses and CNAs for all wings.
- Find replacements for call-ins of daily schedule changes.
- Coordinated supply orders to ensure timely delivery and stock availability.
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
Skills
- Microsoft office
- Point Click Care
- Customer service
- Problem-solving
- Attention to detail
- Decision-making
Timeline
Small Business Owner
Home Porch Gifts
10.2019 - Current
Intake Coordinator HHA/CNA
Good Samaritan Society Home Care
09.2015 - 10.2025
Schedule Coordinator/ Central Supplies
South Ridge Healthcare
06.2009 - 09.2015
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