AMY DUGAN
Carmel,IN
Summary
Expert contract food- service professional with a track record of team development & financial accountability. Skilled in foundational district management, strategic partnership alignment, and talent development. Equipped with 20 years of food- service management experience, industry expertise, and goal- driven focus.
Overview
19
19
years of professional experience
Work History
Resident District Manager
QUEST FOOD MANAGEMENT SERVICES
Indianapolis, IN, USA
12.2019 - Current
- Management of $10 million in higher education & K12 contract food service dining programs (including $2 million in annual catering revenue) in IN and IL markets. Operational oversight includes: residential dining halls, retail outlets, university & high school athletic concessions programs, college store, coffee cafes, and high school cafeterias.
- Leadership of client & contract management, budget development & accountability, financial oversight, exempt leadership hiring and training, P & L and fee account management, business development and sales/RFP support in IL, OH and IN.
- Promoted to dual role of Resident District Manager & Higher Education Lead in 2026. Responsible for support structure creation, training & development, and company- wide resource portal development for Higher Education vertical to support $21 million in company- wide college & university contract revenue.
- Reduced injury and incident rate by 50% year- over- year with 6 year time frame.
- Implemented exempt team member new- hire training model and extended academic year training resource guide used company- wide.
District Culinary Manager
AMERICAN SENIOR COMMUNITIES
Indianapolis, IN, USA
06.2016 - 11.2019
- Managed region of (multi- unit) long-term care food service operations in IN region.
- Specialized in management of menu development, culinary operations, team development, independent/assisted/skilled nursing food service programs.
- Developed dietary manager training and resource guide for new- hires, implemented company- wide.
- Supported hiring, development, training, account strategy planning and food cost management programs for 5 IN- based communities.
- Consistently met State Board of Health dietary licensing requirements, with lowest culinary citation rate in company's mid- west division in 2018-2019.
- Developed elevated assisted living menu rotation implemented state- wide.
Director of Operations
ARAMARK HIGHER EDUCATION
Chicago, IL, USA
08.2010 - 04.2015
- Managed $23 million in Higher Education contract food service programs for Loyola University Chicago Lakeshore and Water Tower campuses.
- Held direct responsibility for 3 residential & 11 retail outlets (to include fully sustainable cafes, coffee shops, college store and food courts) on both campuses.
- Managed union contract of 200 hourly team members. Recruited, trained and developed leadership team of 14 exempt team members.
- Opened new construction of $5+ million dining and food court remodel in 2013.
- Assigned 'District Safety Lead' for Chicagoland area from 2011-2015.
- Relocated to Indianapolis in 2015.
Banquet & Catering Director
ARAMARK SPORTS & ENTERTAINMENT
Columbus, OH, USA
06.2007 - 08.2010
- Managed $21 million food service operation within 2.5 million square feet of convention, concessions, meeting & banquet space at Greater Columbus Convention Center.
- Specialized in banquet, catering & concessions operations.
- Transferred from Columbus, OH with Aramark division of Sports & Entertainment to Aramark division of Higher Education in Chicago, IL in 2010.
Education
Bachelor of Arts - Communications
Wright State University
Dayton, OH01-2006
Skills
- Contract Food Service Management
- Multi- Unit Management
- Team Development & Training
- Financial Accountability
- Industry Expertise
- Project Management
Timeline
Resident District Manager
QUEST FOOD MANAGEMENT SERVICES
12.2019 - Current
District Culinary Manager
AMERICAN SENIOR COMMUNITIES
06.2016 - 11.2019
Director of Operations
ARAMARK HIGHER EDUCATION
08.2010 - 04.2015
Banquet & Catering Director
ARAMARK SPORTS & ENTERTAINMENT
06.2007 - 08.2010
Bachelor of Arts - Communications
Wright State University
Personal Information
Title: Resident District Manager