Christopher Shoul
Middle River,MD
Summary
Results-driven professional with superior interpersonal skills necessary to develop relationships with clients, hourly associates and management on all levels through excellent communication skills. Excellent problem resolution skills with solid organization and supervisory capabilities that are highly effective at identifying opportunities, developing focus and providing tactical business solutions for all facets of the operation. Strong culinary background as well as highly concentrated financial focus to maximize operational efficiencies to grow the top and bottom line while managing the middle of the page.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Resident District Manager
Chartwells American University/ American University Washington College of Law
06.2025 - Current
- Lead $30+million dining operations across 2 campuses and all food service venues, ensuring exceptional food quality, service, safety, and customer satisfaction.
- Managed and developed culinary, operations, and frontline teams through targeted recruiting, training, coaching, and performance management to enhance team effectiveness.
- Manage and develop culinary, operations, and frontline teams through recruiting, training, coaching, and performance management.
- Built strong relationships with university leadership, students, faculty, and campus stakeholders to implement strategic dining solutions aligning with campus needs.
- Drive menu innovation, student engagement, special events, and continuous improvement initiatives.
- Ensure compliance with food safety, sanitation, regulatory, and company standards.
- Led strategic projects focused on new concepts, operational improvements, sustainability initiatives, and facility enhancements to elevate overall dining experience.
Director of Operations
Chartwells American University
07.2023 - 06.2025
- Managed the $26+ million campus dining program, focusing on residential, retail, catering, and concessions.
- Worked directly with RDM to oversee a staff of 21 managers and 200+ associates in union account.
- Developed client relationships to advance program initiatives and enhance service delivery.
- Managed the client contract directly.
- Analyzed financial data to identify efficiencies, developed sales strategies for business growth, and assessed inventory to minimize waste.
- Supported campus team in maintaining compliance with company, client, and national brand standards.
Director of Operations
Chartwells Towson University
08.2021 - 07.2023
- Directed all components of a $26+ million campus dining program, which encompassed residential, retail, exclusive catering, and concessions.
- Collaborated with VPO to manage 26 managers and 350+ associates in union account.
- Cultivated strong relationships with clients to enhance collaboration on program initiatives. to help make collective advancements within the program.
- Managed the contract with the client.
Campus Executive Chef
Chartwells Towson University
08.2000 - 08.2021
- Directed all components of the culinary program for a $25+ million campus dining program. Overseeing a staff of 6 Executive Chefs.
- Managed inventories and food costs year on year, aligning with budgetary requirements.
- Led program development and trained staff for retail concepts and residential menus.
Executive Chef
Sheraton Baltimore North
03.1998 - 05.2000
- Managed the hotel and conference culinary program with a budget of $4.5 million and a staff of over 20.
- Directed culinary operations, ensuring high standards of food quality and presentation.
- Developed innovative menus reflecting seasonal ingredients and regional flavors.
- Managed kitchen staff, fostering teamwork and maintaining efficient workflow.
Education
AAS - Professional Cooking
Baltimore International Culinary College
Baltimore, MD12-1997
Business Management
Harford Community College
05-1996
Food Service Certificate - undefined
Food Service School- USMC
09-1995
Skills
- Operations management
- Staff development
- Menu development
- Industry expertise
- Customer service
- Performance metrics
- Operational improvements
- Financial management
- Contract management
- Client relationship management
Certification
Certified Chef De Cuisine through ACF, Serve safe manager certification, TIPS alcohol certified
Timeline
Resident District Manager
Chartwells American University/ American University Washington College of Law
06.2025 - Current
Director of Operations
Chartwells American University
07.2023 - 06.2025
Director of Operations
Chartwells Towson University
08.2021 - 07.2023
Campus Executive Chef
Chartwells Towson University
08.2000 - 08.2021
Executive Chef
Sheraton Baltimore North
03.1998 - 05.2000
Food Service Certificate - undefined
Food Service School- USMC
Business Management
Harford Community College
AAS - Professional Cooking
Baltimore International Culinary College