Amy Dutton
Temple,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Order Processing Specialist
ALM/EOS of North America
2014.01 - Current
- Create Quotes, Process Purchase orders, order acknowledgements, deliver notes and invoices for EOS powders and ALM powders and service.
- Complete orders in a timely manner to include providing customer status updates as to product delivery
- Assist in the resolution of customer's billing issues
- Assist with RMA's replacement/credits
- Monitor inventory and assist purchasing with product availability
- Assist finance with collecting past due invoices
Implementation Specialist II
Sprint
2002.02 - 2013.10
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues.
- Assisted with billing questions, payment plans and payments
Membership Services
C.AR.E
1999.12 - 2002.02
- Applied payments daily to customer accounts
- Mailed reminder letters for late payment and cancellation notices.
- Assisted customers with billing questions
- Relieved switchboard operator for breaks and lunches
Education
High School Diploma -
Rogers High School
Rogers, TX06.1994
Skills
- Ability to work under pressure, tight deadlines, multi-task, prioritize, and manage time effectively
- Attention to detail and problem-solving skills in complex situations
- SAP, Salesforce
Timeline
Order Processing Specialist
ALM/EOS of North America
2014.01 - Current
Implementation Specialist II
Sprint
2002.02 - 2013.10
Membership Services
C.AR.E
1999.12 - 2002.02
High School Diploma -
Rogers High School