Amy DuVall

• Achieved consistently high customer transaction times while delivering exceptional service, with average transaction time of less than 5 minutes.
• Proficient in all CSC closing procedures.
• Prepared VRT reports and data entry to spread sheet daily, submitted weekly to appropriate managers. Proficient in preparing end of month reports for state vehicle, canon meter and daily, weekly, monthly janitor report.
• Received multiple commendations for outstanding customer service from Ricky Rich and Stephen Moore.
• Nominated for "Fastest Typist" in District 1 2022.
• Received consistently high performance reviews monthly and annually.
• Supported CSC customer service goals and enhanced community relations through friendly, knowledgeable and positive communication.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Provided excellent customer service within a 500 slip marina environment.
• Worked diligently to accurately process Accounts Receivable and Accounts Payable.
• Informed customers about billing procedures, processed cash, credit card and check payments and prepared daily for deposit to bank.
• Settled marina member conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
• Conducted informative and personalized tours, resulting in new leases.
• Prepared lease paperwork and obtained signatures and first payments from new members.

House Keeping Supervisor

• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Prepared work schedules for associates to promote proper staffing levels.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Communicated with maintenance team on damages to repair.
• Verified each completed room against standard plans to maintain consistency.

Food & Beverage Supervisor

• Recruited and hired workers, in addition to supervising and monitoring daily performance.