Amy Ellard

• Directed marketing and communications initiatives for a 50-person regional team by creating newsletters, calendars, and memos; managed event promotion and storytelling efforts to highlight ministry impact.
• Oversaw large-scale project management, including planning annual trainings for 80 staff and coordinating meeting spaces for conferences of 400–3,000 attendees; responsibilities included budgeting, vendor relations, logistics, hospitality, and event programming.
• Secured $40K annually through donor relations by cultivating and stewarding a portfolio of 50 supporters; additionally, mentored 5–10 college students weekly through leadership development, Bible studies, and campus events.

• Delivered high-quality customer service in a fast-paced, high-volume environment, assisting up to 500 guests daily with food orders, inquiries, and payment processing.
• Operated point-of-sale (POS) systems accurately to complete cash, credit, and mobile transactions while preparing and assembling food and beverage items according to safety and quality standards.
• Supported back-of-house operations including food prep, stocking, and cleanliness, maintaining efficiency and guest satisfaction with minimal staffing during peak times.

• Assisted in creating written, video, and image content for marketing channels.
• Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
• Researched interesting and relevant content to capture interest and improve site traffic.
• Researched competitor trends and interpreted findings to report conclusions to supervisors.

ran the fronk desk and organized files

• Accurately processed and verified over 200 items per order, ensuring correct fulfillment and shipment by matching merchandise to order numbers with high attention to detail.
• Resolved inventory discrepancies by locating hard-to-find or misclassified items, ensuring customer satisfaction and maintaining order accuracy across 100+ daily orders.
• Delivered excellent customer service by assisting hundreds of guests daily, safely operating the Ferris wheel, and creating positive, memorable in-store experiences.

• Facilitated small group meetings with 20 new students to introduce them to university policies and resources, allowing students the opportunity to better understand their future school and what the offerings were.
• Assisted academic advisors by answering questions from new students about registration and class formats, giving students the opportunity to schedule their first semester effectively.
• Collaborated on social media initiatives for the office of orientation and transition programs

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.