Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Esparza

Mercedes

Summary

Results-driven Appointment Setter recognized for high productivity and efficient task completion. Skilled in customer relationship management, time management, and communication, ensuring seamless scheduling processes. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and achieve goals with precision.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Appointment Setter, Team Lead

Momentum Solar
08.2024 - Current
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
  • Resolved customer complaints promptly and efficiently.
  • Documented all activities related to appointment setting processes.
  • Provided detailed information about products and services to clients.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Scheduled appointments for customers based on their availability.
  • Tracked call metrics such as number of calls made, duration of calls.
  • Made phone calls and sent emails to establish leads.

Medical Biller

Dr Bose Industrial and Family Medicine
Edinburg
09.2023 - 06.2024
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Submitted electronic claims to various insurance carriers.
  • Performed daily reconciliation of accounts receivable with payment postings on the computer system.
  • Created monthly aging reports to identify delinquent accounts for review by management team.
  • Prepared detailed financial reports as requested by management team.

Panels Specialist

Ashley's Pediatrics
02.2023 - 09.2023
  • Verified medical records for accuracy and completeness of data entry.
  • Entered patient demographics, insurance information, diagnosis codes, and other relevant data into computerized database.
  • Performed quality assurance checks on data entry accuracy.
  • Identified errors in medical forms or documents and corrected them accordingly.

Customer Service Representative

H-E-B Grocery Store
03.2017 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Medical Billing and Coding -

Southern Careers Institute
06.2023

Skills

  • Proficiency in Microsoft Office Excel and Word
  • Medical Terminology
  • Verbal and Written Communication
  • Experience with Medisoft and eClinicial Works
  • Multitasking and Organization
  • Appointment scheduling
  • Data entry accuracy
  • Call metrics tracking
  • Time management
  • Detail orientation
  • Scheduling and calendar management
  • Telephone headset expertise

Certification

  • Medical Billing and Coding Specialist certification July 14 2023 through July 14 2025

Timeline

Appointment Setter, Team Lead

Momentum Solar
08.2024 - Current

Medical Biller

Dr Bose Industrial and Family Medicine
09.2023 - 06.2024

Panels Specialist

Ashley's Pediatrics
02.2023 - 09.2023

Customer Service Representative

H-E-B Grocery Store
03.2017 - 02.2023

Medical Billing and Coding -

Southern Careers Institute

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