Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amy Estremera

Cleveland,OH

Summary

Dynamic Customer Service Representative with proven expertise at Family Dollar, excelling in relationship building. Demonstrated ability to enhance customer loyalty through empathetic communication and critical thinking. Skilled in product knowledge and team development, consistently maintaining professionalism in high-pressure situations to drive operational success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Family Dollar
Newburgh Heights, OH
07.2024 - Current
  • Assisted customers with inquiries and provided accurate information on products and services.
  • Handled customer complaints with professionalism, ensuring resolution and satisfaction.
  • Supported team in maintaining an organized workspace to enhance operational efficiency.
  • Maintained a positive attitude while managing high peak hours.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma - Normal Education

South High
Cleveland
05.2001

Skills

Customer service

Active listening

Critical thinking

Problem resolution

Relationship building

Complaint handling

Product knowledge

Team development

Quality control

Product sales

Store maintenance

Timeline

Customer Service Representative

Family Dollar
07.2024 - Current

High School Diploma - Normal Education

South High
Amy Estremera