Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Amy Fellers

Channing

Summary

Dedicated Account Manager with a proven track record in client relationships, ensuring high customer satisfaction and retention. Skilled in coordinating teams and managing client expectations. Personally responsible for setting up 11 gas stations after a buy out. Set up all vendors, utilities, DNR machines, filled out applications for liquor license, DNR machines, internet. Responsible for receiving hours from employees and sending them to an accountant on a spreadsheet. Responsible for keeping track of employees vacation, sick time, overtime, etc. Personally responsible for the bills for the entire company.

Overview

9
9
years of professional experience

Work History

Account Manager

ACR
Norway, MI
10.2016 - Current
  • Managed client relationships, ensuring satisfaction and retention through effective communication and support.
  • Coordinated cross-functional teams to deliver solutions that meet client expectations and deadlines.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

High School Diploma -

North Dickinson High School
Iron Mountain, MI

Certificate - Cosmetology

Northern Michigan University
Marquette, MI
09-1993

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Relationship building
  • Customer relationships
  • Account oversight
  • Issue resolution
  • Account development
  • New account creation
  • Vendor management
  • Account verification
  • Complaint management

Timeline

Account Manager

ACR
10.2016 - Current

High School Diploma -

North Dickinson High School

Certificate - Cosmetology

Northern Michigan University
Amy Fellers