Amy Fernandez
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
The National Phlebotomy Provider Network
Las Vegas, Nevada
04.2022 - Current
- Assisted in the recruitment, training, and evaluation of personnel.
- Collaborated with other departments to coordinate activities related to operations management.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Provided guidance and support to team members in order to meet project deadlines.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Coordinated logistical activities such as transportation scheduling or material handling services.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Coordinated meetings with vendors and negotiated contract terms.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Medical Records Clerk
Bear Valley Community Hospital
Big Bear City, CA
04.2017 - 06.2018
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
- Entered data into electronic health record systems.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information as needed.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Handled incoming calls and directed callers to appropriate department or employee.
Phlebotomist
Bear Valley Community Hospital
Big Bear City, CA
10.2015 - 04.2017
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Verified patient information prior to specimen collection.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Assisted in the training and mentoring of new phlebotomy staff.
Education
Certified Phlebotomy License - Phlebotomy
Victor Valley College
Victorville, CA10-2008
Skills
- Employee Supervision
- Policy Enforcement
- Performance Tracking
- New Employee Hiring
- Operations Management
- Training and mentoring
- Logistics Coordination
Timeline
Assistant Operations Manager
The National Phlebotomy Provider Network
04.2022 - Current
Medical Records Clerk
Bear Valley Community Hospital
04.2017 - 06.2018
Phlebotomist
Bear Valley Community Hospital
10.2015 - 04.2017
Certified Phlebotomy License - Phlebotomy
Victor Valley College
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