Amy Ferris
Annville
Summary
Proven leader in retail operations, known for enhancing efficiency and fostering high-performing teams. Expertise in staff training and customer relations, committed to driving sales growth and operational excellence.
Overview
8
8
years of professional experience
Work History
General Manager
Janie and Jack, LLC
Hershey, PA
06.2021 - Current
- Streamlined operational processes to enhance efficiency and improve team productivity.
- Developed and implemented strategic initiatives to optimize inventory management practices.
- Led cross-functional teams to achieve sales targets and enhance customer satisfaction levels.
- Analyzed market trends to inform product assortment strategies and drive seasonal promotions.
- Mentored staff in best practices for sales techniques and customer engagement strategies.
- Oversaw daily operations, ensuring compliance with company policies and brand standards.
- Spearheaded training programs that improved employee performance and retention rates significantly.
- Managed budget implementations, employee reviews, training, schedules, and payroll.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, employees, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager
Janie and Jack
Hershey, Pa
05.2020 - 06.2021
- Led team in executing sales strategies, enhancing customer engagement and satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Analyzed inventory levels using retail management systems, optimizing stock availability and turnover rates.
- Coordinated visual merchandising efforts, aligning store displays with brand standards to drive foot traffic.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Part Time Sales Lead
Janie and Jack
Hershey, PA
02.2020 - 05.2020
- Led sales team to exceed monthly targets through strategic training and product knowledge enhancement.
- Developed and implemented promotional strategies that increased customer engagement and brand loyalty.
- Analyzed sales data to identify trends, informing inventory management and marketing strategies.
- Oversaw daily operations, ensuring adherence to company standards and enhancing overall store performance.
Part Time Sales Manager
Carter's
Hershey, PA
07.2018 - 02.2020
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Established key performance indicators to measure sales effectiveness, driving accountability within the sales team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Mentored junior sales staff, fostering a collaborative environment and enhancing team performance through training sessions.
Education
Bachelor of Arts - Intercultural Communication
Central Bible College
Springfield, MO12-2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Employee scheduling
- Staff training and development
- Staff motivation
- Customer retention
Timeline
General Manager
Janie and Jack, LLC
06.2021 - Current
Assistant Manager
Janie and Jack
05.2020 - 06.2021
Part Time Sales Lead
Janie and Jack
02.2020 - 05.2020
Part Time Sales Manager
Carter's
07.2018 - 02.2020
Bachelor of Arts - Intercultural Communication
Central Bible College