Amy Finster
Euclid
Summary
Results-driven server known for strong upselling techniques and extensive menu knowledge. Committed to delivering exceptional service and fostering team collaboration to optimize dining experiences and operational efficiency.
Overview
20
20
years of professional experience
Work History
Server
Peties Family Restaurant
Willowick
09.2006 - 05.2026
- Provided friendly and efficient service to enhance customer dining experiences.
- Managed food and beverage orders accurately to ensure timely delivery.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Maintained cleanliness and organization of dining areas for guest comfort.
- Assisted in training new servers on restaurant policies and best practices.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Processed payments efficiently using the restaurant's point-of-sale system.
- Upsold menu items to enhance guest experiences and boost sales.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Welcomed diners and offered menu selections to enhance their experience.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Implemented customer feedback to enhance service quality and refine menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
Van Nuys High
Van Nuys, CA05-1994
Skills
- Point-of-sale operation
- Menu knowledge
- Upselling techniques
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Effective communication
Timeline
Server
Peties Family Restaurant
09.2006 - 05.2026
High School Diploma -
Van Nuys High