Amy Flores
Mesquite,TX
Summary
Dynamic and empathetic Customer Service Representative with a proven track record at Avenue 5, enhancing customer loyalty through exceptional service and problem-solving abilities. Skilled in both English and Spanish, proficient in Microsoft Excel, and adept at managing complex customer relations. Achieved notable improvements in customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Avenue 5
10.2013 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Great Customer Service
- Bilingual Spanish and English
- Organizer events
- Work with vendors
- Computer skills
- Communication Skills
- Organized
Leasing Agent
Tam Residential
Dallas Tx , Texas
10.2020 - 11.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma - High School Teaching
North Dallas High School
Dallas Tx 05.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Documentation
- Filing
- Coordination
- Order Fulfillment
- Account Management
- Spreadsheets
Timeline
Leasing Agent
Tam Residential
10.2020 - 11.2022
Customer Service Representative
Avenue 5
10.2013 - 08.2024
High School Diploma - High School Teaching
North Dallas High School