Amy Frazier
Jamestown,OH
Summary
Dynamic professional skilled in deconstructing and strategizing narratives to enhance product design and implementation. Proven ability to build strong relationships, coupled with exceptional organizational and project management skills, focused on navigating technical challenges and delivering effective solutions. Seeking a full-time role that offers stimulating professional challenges while leveraging interpersonal skills, effective time management, and robust problem-solving capabilities. Committed to driving innovation and fostering collaboration to achieve outstanding results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Agile Product Owner
Winsupply, Inc
12.2021 - Current
- Facilitated development of features and implementation of code across front-end web applications and back-end API services
- Facilitated communication between product team and development team to establish clear requirements.
- Structured project into epics and implementable user stories.
- Facilitated communication with internal stakeholders to convey customer insights.
- Participated in agile ceremonies, demonstrations, and production validation activities.
- Supervised end-to-end product deployments from vision development to successful rollout and delivery for new quotes and tracking application over seven months.
- Evaluated customer feedback to pinpoint opportunities for enhancement.
- Facilitated implementation of new features by articulating plans and specifications on component functionality, positioning, and scheduling
- Wrote, updated and maintained project documentation.
- Led cross-functional teams to successfully complete IT projects.
- Communicated project updates to stakeholders at all levels.
- Monitored and tracked project progress to support timely completion.
Business Analyst/Project Manager
Stratacache
08.2020 - 12.2021
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, Jira
- Communicating needs and requests from the customers to the development team
- Scope and define requirements for multiple redesigns for customer’s digital menu boards.
- Created story cards with business and functional requirements
- Maintained sprint management in Jira
- Manage change requests efficiently and effectively
- Implement process improvements
- Evaluate complaints and implement corrections effectively
- Communicate with various departments and customers
- Created and maintained Sprint content in Jira
- Reported bugs
- Maintained project timelines and deliverables
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed complex dashboard and reporting tools to track business performance metrics.
Training and Product Support Specialist
Gannett Co, Inc (Formerly GateHouse Media LLC)
01.2016 - 07.2020
- Responsible for documenting, workflow process and training of several new Content Management Systems for newsroom across the country.
- Train newsrooms on their content management systems (CMS)
- Manage project deliverables for new CMS, newsletter vendors, mobile application vendors
- Create and maintain training documentation and videos
- Communicate with various departments and customers
- Reported bugs
- Tested new software tools from IT or vendors
- Maintained project timelines and deliverables
Business Analyst/Quality Assurance Analyst
Pacejet Logistics, Inc, Columbus, OH
09.2015 - 12.2015
- Testing application enhancements
- Manage change logs
- Implement checklist for Carrier documentation and status
- Document enhancements
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, Slack updates.
- Reported bugs
Business Analyst/Quality Assurance Analyst
FahrenheitIT Columbus, OH
04.2015 - 09.2015
- Contracted with Columbus Dispatch Printing Company in role of Business Analyst/QA Analyst
- Gathered stakeholder feedback and insights through interviews and surveys.
- Outline and specify requirements for various redesigns of customer digital menu boards.
- Formulated story cards detailing critical business and functional requirements.
- Managed testing team
- Cordinated with technical and business resources assigned to project via diverse methods, e.g., email, weekly status reports, SharePoint updates.
- Documented software defects for correction implementation
- Assisted in planning, requirements gathering and testing for the Authentication Project.
- Advanced critical issues to designated stakeholders
Business Analyst
Brooksource, LLC Dayton, OH
09.2014 - 04.2015
- Placement with Caresource
- Elicited stakeholder feedback and input through interviews and surveys for the SAP Collections and Disbursement implementation
- Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
- Communicated effectively with technical and business resources assigned to the project through various means, e.g. email, weekly status reports, SharePoint updates.
- Interfaced with business users to prepare and update Business Process Requirements BPR) and Software System Requirements (SSR).
- Created test cases and test scripts and user acceptance test steps.
- Ensured all artifacts complied with corporate SDLC Policies and guidelines.
- Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
- Identified "bottlenecks" and implemented new and improved processes and policies.
- Applied change requests, versions, and addendums to Scope documents, Business Process flows, test cases, test scenarios and training documents.
Consultant I
Illumination Works, LLC Centerville, OH
04.2014 - 08.2014
- Support new Point-of-Sale installation for Luxottica Retail, Inc. since April 1, 2014.
- Successfully applied patches via Linux system.
- SQL Queries and table updates
- Using tools and creative thinking I troubleshooted and corrected application/hardware errors on Point-of-Sale system using Personality Server and Linux commands.
- Effectively communicate successes and issues to the project team in a timely manner.
Business Analyst
Grange Life Ins. Co Columbus, OH
11.2010 - 03.2014
- Life Insurance branch of Grange Insurance to implement new agent facing technology on their web-based programs.
- Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards and maintain them using the project management tool, Daptiv.
- Interfaced with business users to prepare and update Business Process Requirements BPR) and Software System Requirements (SSR).
- Created test cases and test scripts.
- Ensured all artifacts complied with corporate SDLC Policies and guidelines.
- Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
- Performed SQL Queries for database management
- Effectively communicate successes and issues to the project team in a timely manner.
- Developed use cases, process flows, mock-ups, user acceptance strategy for all projects.
- Critical to the initiation to implementation of the Grange Agent Term Life On-Line Quoting system project.
- Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
- Critical to the initiation to implementation of the Grange Agent On-Line Application project.
- Documented process flows and development requirements for functional improvements and enhancements.
- Other projects were completed as well as production support on a daily basis.
- Managed Grange Life Project and Defect Portfolio Responsible for test scripts and test execution throughout the entire project.
- Responsible for successfully organizing and executing user acceptance testing teams Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
Quality Assurance Analyst
Grange Insurance Co Columbus, OH
10.2005 - 11.2010
- Assignment involved Web-based online submission of commercial insurance products.
- Tracked defects associated with testing for reporting purposes Manual testing of mainframe and web-based systems
- Created complex test plans, test cases, test scenarios for Commercial auto and Commercial Package product implementation projects
- Received accolades for part played in implementing a multi-million dollar revenue product
- Active participant in user story creation and acceptance criteria for agile Commercial Auto project.
Education
Bachelor of Arts - Mathematics And Science - Pyschology
Wright State University
Dayton, OHSkills
- Agile framework expertise
- Product backlog management
- Customer engagement
- User story creation
- Data-driven decision making
- Feature prioritization
- Sprint planning
- Cross-functional coordination
- Data analysis
- Requirements gathering
- Team collaboration
- Stakeholder relationship management
- Network troubleshooting
- Microsoft Office Suite
Certification
- Certified Certified Scrum Product Owner (CSPO), ScrumAlliance
Timeline
Agile Product Owner
Winsupply, Inc
12.2021 - Current
Business Analyst/Project Manager
Stratacache
08.2020 - 12.2021
Training and Product Support Specialist
Gannett Co, Inc (Formerly GateHouse Media LLC)
01.2016 - 07.2020
Business Analyst/Quality Assurance Analyst
Pacejet Logistics, Inc, Columbus, OH
09.2015 - 12.2015
Business Analyst/Quality Assurance Analyst
FahrenheitIT Columbus, OH
04.2015 - 09.2015
Business Analyst
Brooksource, LLC Dayton, OH
09.2014 - 04.2015
Consultant I
Illumination Works, LLC Centerville, OH
04.2014 - 08.2014
Business Analyst
Grange Life Ins. Co Columbus, OH
11.2010 - 03.2014
Quality Assurance Analyst
Grange Insurance Co Columbus, OH
10.2005 - 11.2010
Bachelor of Arts - Mathematics And Science - Pyschology
Wright State University