Amy Freed
West Salem,WI
Summary
Results-driven Accounts Receivable Representative with strong skills in payment negotiations, invoice processing, and customer service support. Committed to enhancing financial accuracy and fostering positive relationships.
Detail-oriented professional with a proven track record in financial records management and customer service. Expertise in streamlining accounts receivable processes and effectively resolving billing inquiries to enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Representative
Emplify Health
Onalaska, WI
08.2025 - Current
- Processed incoming payments and reconciled customer accounts efficiently.
- Managed customer inquiries regarding billing and payment discrepancies effectively.
- Utilized accounting software to maintain accurate financial records and reports.
- Collaborated with cross-functional teams to streamline accounts receivable processes.
- Assisted in the preparation of monthly financial statements and reports.
- Communicated with customers to identify and resolve outstanding payments.
Customer Service Rep
Hotline Freight
Bangor Wi
07.2023 - 08.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to streamline operational procedures, enhancing overall service efficiency.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
HR Assistant
GB Manufacturing
Delta, OH
01.2023 - 07.2023
- Supported recruitment processes, including scheduling interviews and coordinating candidate communications.
- Managed employee onboarding, ensuring compliance with company policies and effective integration into teams.
- Assisted in maintaining HR databases, updating employee records, and ensuring data accuracy.
- Collaborated on performance management processes, facilitating feedback sessions between managers and employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Central Registration Clerk
Fulton County Health Center
Wauseon, OH
09.2019 - 08.2022
- Managed patient registration processes to ensure accurate data collection and entry.
- Coordinated with healthcare providers to verify insurance information and eligibility.
- Streamlined appointment scheduling to enhance patient flow and reduce wait times.
- Trained new staff on registration protocols and use of electronic health record systems.
- Maintained strict patient confidentiality, adhering to HIPAA regulations during all registration tasks.
- Supported billing department by verifying insurance coverage and obtaining necessary authorizations for services rendered.
Education
High School Diploma -
Danville High
Danville, IL05-1993
Skills
- Verbal communication
- Payment negotiations
- Financial records and reporting
- Invoice processing
- Customer service support
- Payment posting
Timeline
Accounts Receivable Representative
Emplify Health
08.2025 - Current
Customer Service Rep
Hotline Freight
07.2023 - 08.2025
HR Assistant
GB Manufacturing
01.2023 - 07.2023
Central Registration Clerk
Fulton County Health Center
09.2019 - 08.2022
High School Diploma -
Danville High